You can submit the complaint by visiting the nearest Coop Pank branch, writing a message via internet bank or e-mail to or sending the complaint through the supervisory authority. Please specify if you want to submit the complaint on behalf of someone else, who gave you the power of attorney for representing his/her interests.

In case the final complaint resolution does not meet your expectations, and You are still unsatisfied, you can turn to and ask for an additional independent assessment or for solving a dispute from the following supervisory authorities or bodies conducting pre-judicial proceedings. You may also file a statement of claim with a court.

• The Financial Supervision Authority, address Sakala 4, 15030 Tallinn, phone 6680500, email info@fi.ee.
• Consumer Protection and Technical Regulatory Authority, address Endla 10A, 10112 Tallinn, phone 667 2000, email info@ttja.ee.
• Data Protection Inspectorate, address Tatari 39, 10134 Tallinn, phone 6274135, email info@aki.ee.