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Customer Support

669 0966
Mon-Fri 08.30-19.00

klienditugi@cooppank.ee

Available 24/7 for blocking the card or Internet bank access: 669 0966

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Coop Pank AS, Maakri 30, 15014 Tallinn, Registry code: 10237832, SWIFT/BIC: EKRDEE22

You are on the website of the companies Coop Pank AS and Coop Liising AS that provide financial services and the insurance marketing company Coop Kindlustusmaakler AS. Before committing to an agreement read the terms and conditions of the respective service and, if necessary, consult an expert. By continuing to use the site, you are agreeing to the terms and conditions of website use.

    Contacts

    A teller and a client are sitting in a Coop Pank office. In the background, there is green foliage and a modern interior.

    Client support

    669 0966 (Mon–Fri 08.30-19.00)
    klienditugi@cooppank.ee

    Available 24/7 for blocking the card or Internet bank access: 669 0966.

    Coop Pank AS
    Maakri 30, Tallinn 15014
    Office locations
    SWIFT/BIC: EKRDEE22
    Registry Code: 10237832
    VAT number: EE100054325

    Leasing

    669 0937
    liising@cooppank.ee

    Insurance

    669 0907
    maakler@cooppank.ee

    Formal requests

    669 0900
    info@cooppank.ee

    Media contact

    680 3115
    press@cooppank.ee

    Feedback and complaints

    Your feedback is very important to us. It helps us to improve our customer service and make our services more convenient and easy to use. We aim to offer the best customer experience and are grateful for your feedback.

    Please share your feedback and suggestions via:

    • internet bank by sending a bank message;
    • e-mail at klienditugi@cooppank.ee;
    • calling customer support 669 0966 (Mon-Fri 08.30-19.00);
    • by contacting the nearest Coop Bank office.

    Feedback about Coop Pank AS, Coop Liising AS and Coop Kindlustusmaakler AS.

    • You can submit the complaint by visiting the nearest Coop Pank branch, writing a message via internet bank or e-mail to or sending the complaint through the supervisory authority. Please specify if you want to submit the complaint on behalf of someone else, who gave you the power of attorney for representing his/her interests.

    • We solve your complaint without delay, but not later than in 15 (fifteen) calendar days as of receipt of the complaint. We will contact You as soon as possible to clarify the ciscumstances and keep you informed about the resolution. In case it is not possibe to solve the complaint within the specified term, we will inform you of the reasons for extending the term and the new due date of complaint resolution.

    • In case the final complaint resolution does not meet your expectations, and You are still unsatisfied, you can turn to and ask for an additional independent assessment or for solving a dispute from the following supervisory authorities or bodies conducting pre-judicial proceedings. You may also file a statement of claim with a court.

      • The Financial Supervision Authority, address Sakala 4, 15030 Tallinn, phone 6680500, email info@fi.ee.
      • Consumer Protection and Technical Regulatory Authority, address Endla 10A, 10112 Tallinn, phone 667 2000, email info@ttja.ee.
      • Data Protection Inspectorate, address Tatari 39, 10134 Tallinn, phone 6274135, email info@aki.ee.