If you discover a transaction you didn’t make or one involving an unknown service provider, close your card and inform us immediately.
You can do this in the Internet bank or app, or by calling 669 0966at any time.
To challenge a transaction, submit an application to us in the Internet bank or app, or at any bank office.
First, close your card immediately. If you think there’s a chance you’ll find it, you can opt to block it temporarily. To close or block your card, log into the Internet bank or mobile app or call us on 669 0966 (available 24/7).
You can check and, if necessary, change your card limits in either the Internet bank or app.
In addition to your cash limits and payment for purchases, you can also set a limit on your contactless payments (up to €50) and switch off the option to make online payments.
If you set limits on your card, bear in mind that they should be as low as possible and that you only enable the functions you use on a daily basis. That way you’ll always be as protected as you can be against card fraud. If necessary, you can amend your limits quickly and easily in our app.
You can check your card’s PIN at any time in the Internet bank or app, and there’s no limit on how many times you can check it.
Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.
Note that you can only change a physical card’s PIN at ATMs whose operators enable this. You can’t change a virtual card’s PIN.
The Estonian Ministry of Defence and the National Defence Promotion Foundation have created the standalone Reservists Fund, giving companies and individuals the chance to make donations in support of the country’s defence. The 1 cent from each card payment donated by clients participating in Coop Pank’s ‘Kaardivägi’ programme is transferred to the account of Riigikaitse Edendamise SA (EE704204278634045502) once a day on the day following a transaction.
These donations are exempt from income tax, meaning that any money you donate to the Reservists Fund will be automatically displayed on your tax return and any income tax paid on them will be reimbursed to you.
The money is solely used by the Reservists Fund to train and foster the combat abilities of reservists. This includes:
View the terms and conditions of the Reservists Fund.
In order to open a term deposit in Coop Pank, you have to have a current account with us. Deposits can be opened in our Internet bank or mobile app, or at the bank office.
You can also open a deposit with a future date. This means that the full amount to be transferred to the deposit must be in your current account on the starting date of the deposit.
Term deposits can be opened for anywhere from 1-120 months, i.e. up to 10 years.
The deposit’s interest rates are calculated on an annual basis. For example, if the annual interest rate is 4%, then the rate for a six-month deposit is 2%: if you deposit €1000 for 12 months at 4%, you’ll earn €40 interest, but for six months you’ll earn half that, i.e. €20.
Note that if you opt for monthly interest payments, the interest rate on the deposit is 0.05% lower.
Provided the deposit is active, you can change the extension conditions and the name of the deposit in our Internet bank or mobile app, or at any branch.
You can’t change the period or amount of the deposit, and you can’t make any additional payments into it.
You can opt for automatic extension when you enter into your contract, choosing whether to apply this solely to the deposit amount or to both the deposit amount and the interest.
If you opt to extend the deposit, then at the end of the period your contract is automatically extended for the same period at the current interest rate as indicated on the price list at the time (e.g. if the deposit period was previously three months, it’s extended by three months). The latest interest rates can be found here.
If you didn’t opt for automatic extension when entering into your contract, you can do this during the deposit period in our Internet bank or mobile app, or at the bank office.
Yes. You can do this in our Internet bank or mobile app, or at the bank office.
A private client can terminate the deposit without a service fee and will receive the money on the next calendar day. However, the bank has the right to make a payment to the depositor within 30 days.
In the event of early termination, Coop Pank doesn’t pay interest for the current deposit period. Where monthly interest payments are concerned, the bank deducts this from the deposit amount paid out.
You’ll find the standard terms and conditions here.
All of Coop’s debit and credit cards, whether for private or business clients, can be ordered as virtual cards.
If you discover a transaction you didn’t make or one involving an unknown service provider, close your card and inform us immediately.
You can do this in the Internet bank or app, or by calling 669 0966at any time.
To challenge a transaction, submit an application to us in the Internet bank or app, or at any bank office.
If you ordered a virtual card, it will be ready for use straight away – just add it to your Wallet or other smart device and start using it.
If you ordered a physical card, it will usually arrive at your contact address within five (5) working days. You can activate the card as soon as you’ve ordered it and start using it in Wallet.
If you ordered a physical card and it hasn’t turned up, call Customer Support on 669 0966.
First, close your card immediately. If you think there’s a chance you’ll find it, you can opt to block it temporarily. To close or block your card, log into the Internet bank or mobile app or call us on 669 0966 (available 24/7).
Banknotes in euros or other currencies in use in Member States of the European Union may only be taken into Russia or Belarus for personal use. This restriction does not extend to the currencies of third countries.
In travelling to or returning from Russia or Belarus, cash in excess of 10,000 euros must be declared at Customs. More information about the declaration of cash can be found on the website of the Estonian Tax and Customs Board.
Banks are prohibited from accepting deposits of more than €100,000 from Russian and Belarusian citizens and residents. In terms of existing clients, this means that the account balance and value of deposits of such a client in the bank may not exceed €100,000 and that the bank may not pay the client interest on their current account balance and deposit if this means that the client’s assets in the bank would exceed €100,000.
This prohibition is not applied to citizens and residents of Russia and Belarus who hold the citizenship of a European Union Member State, a country belonging to the European Economic Area or Switzerland, or who hold a temporary or permanent residence permit in a European Union Member State, a country belonging to the European Economic Area or Switzerland.
Coop Pank AS suspended all payments to Russian and Belarusian banks on 8 April 2022. This restriction extends to all subsidiaries of Russian and Belarusian banks that may be registered or operate outside of Russia and Belarus.
Starting from 19 August 2022 Coop Pank AS no longer accepts payments linked to Russia or Belarus. This means that starting from 19 August 2022 it is no longer possible to receive payments in an account opened in Coop Pank AS initiated by:
Coop Pank AS may also decline to perform a transaction if it identifies a Russian or Belarusian party in the goods supply chain or otherwise involved in the transaction or if the final beneficiary of the goods or service is Russian or Belarusian.
As an exception, payments linked to Russia or Belarus will be accepted if they pertain to the national interests of Estonia or humanitarian reasons, such as benefits or pensions. We will also allow our clients, as an exception and for valid reasons, to accept payments related to exiting businesses linked to Russia or Belarus.
Citizens and residents of and companies registered in the European Union who have decided to continue pursuing business relations with Russia or Belarus must bear in mind that they are obliged to follow and comply with all of the sanctions imposed by the European Union. The most up-to-date overview of sanctions can be found on the European Union sanctions map.
Countries, for which settlements are limited.
Mastercard suspended its operations in Russia on 10 March 2022, as a result of which Coop Pank cards can no longer be used for transactions in Russia. Coop Pank cards can be used for all outside Russia transactions as usual.
Opening an account with us is free of charge for Ukrainian citizens. New clients benefit from a 12-month discount period starting from the date they join us, during which the monthly fee for the ‘Useful’ plan is waived (the regular price being €1.49 per month).
Ukrainian citizens who want to open an account must present one of the following documents:
To open an account, pop in to your nearest bank office.
If a Ukrainian citizen starts a new company in Estonia (from 24 February 2022) and wants to open an account in Coop Pank, the account opening fee will be waived. Other services will be charged according to the ordinary price list, and whether we agree to open the account depends on the bank’s risk appetite.
Information is available on the kriis.ee website: https://kriis.ee/uudised/siseministeerium-lihtsustas-sojapogenikele-isikukoodi-andmist and https://kriis.ee/julgeolekuolukord-euroopas/info-ukraina-sojapogenikele.
Yes. Estonian banks and ATMs are operating as normal and there has been no increase in demand for cash. Should the desire to withdraw cash increase, banks will be able to meet this demand in cooperation with the Bank of Estonia.
Private and company deposits in Estonian banks are guaranteed up to the value of €100,000 per depositor per bank via the Guarantee Fund.
For example, if someone deposits €1 million in a bank operating in Estonia and another million in another bank operating in the country, the amount they are guaranteed is €200,000.
Estonian banks and bank services are functioning as normal, and the availability of cash is ensured. That said, everyone should have a small amount of cash to hand at any given time. A sensible amount would be enough to cover ordinary needs for a few days. We don’t recommend holding on to larger amounts of money in cash. The money that clients and companies hold in bank accounts is guaranteed, and there are specific plans in place in local banks to ensure their continued operation and the availability of money in various crisis scenarios. We also recommend familiarising yourself with the state’s guidelines on the website www.kriis.ee.
Banks keep a constant and very close watch on economic, geopolitical and security developments in the countries they operate in. For banks here in Estonia that now involves keeping an even closer eye on things, but nothing all that different to our everyday work has arisen so far.
Take a look at this press release issued by the Bank of Estonia: "How does the war in Ukraine affect banking in Estonia?".
Given the ongoing situation, we call on everyone to apply critical thinking to information they read online and to put their trust in reliable sources. Remember that scammers make the most of any situation – they play on people’s emotions to get them to make rash decisions and cheat them out of money. They might play up the risk of a cyberattack to scare you, or exploit your good side by pretending to represent a charity. Be on your guard, and think critically! More information about how to recognise scams can be found on the website of the Banking Association.
Costs related to permanent incapacity for work, medical expenses, sickness benefit, compensation for pain and suffering in the case of injury, death benefit to relatives or the beneficiary named in the contract.
Yes, it is possible to insure the whole family, including children (from 1 year).
Accident insurance covers health-related accidents. Life insurance offers broader cover, so the indemnity is also paid out in the event of a serious illness diagnosis, for example.
Yes, it is valid 24 hours a day.
What you need to keep in mind when choosing the sum insured is that you and your family should be able to cope financially when your earnings decrease as a result of a health-related accident. You should also consider whether you have enough resources for long rehabilitation should it prove to be necessary. So what you need to keep in mind is the loan burden or 5-year earnings of your family. Ask a broker for help in determining the sum insured.
All Estonian citizens who are at least 18 years old, as well as foreign citizens residing in Estonia with a valid residence permit or right of residence, can apply for a small loan. The applicant’s monthly income must be at least €400, and their age at the end of the loan period must not exceed 75 years. Applicants must also have a good credit history.
In case of an insured event, please contact If Insurance directly. As soon as possible, fill in the If Insurance claim form.
If you encounter repayment difficulties, we recommend contacting the bank immediately. We can offer a grace period or extend the loan term to help you avoid arrears.
An e-invoice is sent automatically every month to the bank where your loan was disbursed. If you wish to change your e-invoice account, you can easily do this in the small loan self-service environment.
Yes, absolutely! A loan can be repaid either partially or in full before the end of the contract period without any additional fees. If you repay the loan early, you only pay interest for the actual period of use. Early repayment helps you save on interest costs, and Coop Pank does not charge a penalty for it.
Yes, the interest rate is fixed for the entire repayment period and does not depend on Euribor fluctuations. This ensures that your monthly payment will not change.
We will transfer the funds to your account no later than one working day after signing the agreement and completing identity verification. The money will arrive in your current account in Estonia either on the same or the next banking day, depending on your bank, after we have made the transfer.
Applications submitted online or at a branch are usually answered within moments. In the case of a positive response, you can immediately sign the loan agreement.
To apply for a loan, please fill in the loan application either online on Coop Pank’s website or visit a Coop Pank office – choose the channel most convenient for you. Online applications can be submitted securely using an ID-card, Smart-ID, or Mobile-ID. After receiving a positive loan offer, you can sign the agreement digitally (using ID-card, Smart-ID, or Mobile-ID). If necessary, you may need to go through an identity verification process before the loan is disbursed. This can be done either via webcam on your smart device or at a Coop Pank branch. The whole process is designed to be as quick and convenient as possible – often the application takes only a few minutes.
You do not need to switch your home bank to apply for a small loan. Monthly loan payments can be conveniently made from your current bank account. You can work out the amount you can apply to borrow using our small loan calculator.
Yes, you can add loan insurance to your existing small loan agreement. This can be done in the small loan self-service environment.
Yes, if you face temporary repayment difficulties, we recommend contacting the bank right away to find a solution together. Coop Pank can offer a grace period, with the length and terms agreed individually based on your situation. For example, the bank may extend the loan period or offer a temporary grace period during which you only pay interest. Prompt communication is important, as it helps prevent arrears from worsening. Together we will find the best solution for overcoming financial difficulties.
The most common reason is advance payment. If you have paid at least one monthly instalment in advance, no e-invoice is issued for that month, as the payment is already covered.
Full early repayment is free of charge. Partial repayment is also free of charge, provided the loan period remains unchanged. If you wish to change the loan term along with partial repayment, a contract amendment fee of €15 applies. Both partial and full repayments can be made in the small loan self-service environment.
The annual interest rate of Coop Pank’s small loans is fixed and calculated on the outstanding loan balance. The exact interest rate in your offer depends on your income and existing obligations – therefore it may be higher than the minimum rate.
When signing the loan agreement, a one-time agreement fee of 2% of the loan amount (minimum €35) applies, deducted from the disbursed loan amount. In addition, a monthly agreement administration fee of €1.5 is charged (included in your monthly instalment). Coop Pank does not charge an additional fee for early repayment. Before signing the agreement, please review all terms and the price list to understand the total cost of the loan.
At disbursement, the loan fee is deducted from the loan amount. If you also signed a loan insurance agreement, the first two months of insurance premiums are also deducted immediately.
If you have already signed the agreement and the loan has been disbursed, you can only submit a new application after making three instalment payments. If you have not yet signed the offer, we recommend submitting a new application for the higher amount you require. The amount offered depends on your repayment ability, so an increase is not always possible.
Yes, when submitting a loan application we ask you to provide a bank account statement for the last 6 months. The most convenient way is to upload it during the application process in our self-service environment, for example directly from your online bank. The account statement provides an overview of your income and obligations and helps us make a responsible lending decision.
A small loan can be used at your discretion. It is well-suited for travel, home renovation, paying for studies, purchasing new home appliances, or covering unexpected expenses.
Yes, contract changes are possible during the loan period. Changing the payment date and making a partial repayment without changing the term are free of charge. Any other amendments cost €15 per contract.
At the moment, we do not offer a refinancing loan. However, you are welcome to submit an application so that, if possible, you can repay your existing loan and service a new loan at Coop Pank.
You can add account statements automatically during the application process. Statements from all of your bank accounts must be provided.
Loan insurance can be terminated before the end date of a contract. Completed and signed applications should be e-mailed to finants@cooppank.ee.
If necessary, you can apply for a payment holiday. The length and conditions will be determined according to your needs and possibilities. Please send the completed and signed application by e-mail to finants@cooppank.ee.
No, Coop Pank’s small loan is unsecured. This means you do not need to pledge property or other assets, nor do you need to provide a guarantor. Your repayment ability and reliable payment behaviour are sufficient. The bank’s decision will be based on an analysis of your income and obligations. An unsecured loan makes the application process faster and easier, as no additional collateral is required.
In the small loan self-service environment, you can conveniently:
You can also add the account statement as a separate file. If you submit an account statement from a bank operating in Estonia, it must be digitally signed by the bank. For statements from a foreign bank (e.g. Finland), your own digital signature is required. Each statement must cover the last six months of transactions.
Unfortunately, a disability allowance alone is not sufficient to obtain a small loan. If you also receive salary income in addition to the allowance, then it will be taken into account. If the allowance is your only source of income, it will not be considered.
In this case, please provide proof or confirmation of the account closure. An official letter from the bank or a screenshot from internet banking showing that the account has been closed is acceptable. Please send this information by e-mail to klienditugi@cooppank.ee.
When specifying a credit card obligation, you must indicate the total credit limit.
A children’s deposit can be opened by a parent or guardian until their child or the child in their care turns 15. To this end, the child must have a current account in Coop Pank.
The deposit can be opened in our Internet bank or mobile app by clicking on “Children’s deposit” on the ‘Saving’ menu. Alternatively, you can open a deposit at any bank office.
Money can be transferred into the deposit not only by parents or guardians, but also by third parties like grandparents and friends you’ve shared the account number with.
There’s no minimum amount for transfers, but we do recommend setting up a standing order so that money is saved in the deposit on a regular basis.
The interest rate fluctuates throughout the period of the deposit, depending on the market conditions. You’ll find the latest rate here.
Interest is credited to the deposit monthly, on the first day of the following calendar month.
Start-up capital, also known as premium interest, is a gift from us to you when you first open a children’s deposit.
We transfer the capital to the savings account as soon as the contract has been signed. You can terminate the deposit ahead of time, and interim payouts can be made, but the start-up capital can’t be withdrawn.
If you terminate the deposit but then decide you want to open another one, start-up capital isn’t paid a second time.
The bank automatically withholds income tax from monthly interest payments and passes information on to the Tax and Customs Board (TCB).
Income tax can be reclaimed via the child’s tax return. If you have any questions, call the TCB on 880 0811 or e-mail eraklient@emta.ee.
Yes – if necessary, payouts can be made on up to three occasions: during the child’s birthday month when turning 7, 10 and/or 15. The deposit must have been open for at least three years for a payout to be made. Only paid-in amounts can be withdrawn. Interest and start-up capital can’t be withdrawn until the child turns 18.
You can do this at any branch or by notifying us via the Internet bank. In this case, the start-up capital and the interest paid by the bank are deducted from the amount saved in the deposit.
If you terminate the deposit but then decide you want to open another one, start-up capital isn’t paid a second time.
Yes. However, it’s worth noting that in this case the bank won’t pay the start-up capital a second time.
No – one deposit per depositor is the rule in Coop Pank.
You’ll find the standard terms and conditions here.
In case of an insured event, please contact If Insurance directly. As soon as possible, fill in the If Insurance claim form.
If you encounter repayment difficulties, we recommend contacting the bank immediately. We can offer a grace period or extend the loan term to help you avoid arrears.
An e-invoice is sent automatically every month to the bank where your loan was disbursed. If you wish to change your e-invoice account, you can easily do this in the small loan self-service environment.
Yes, absolutely! A loan can be repaid either partially or in full before the end of the contract period without any additional fees. If you repay the loan early, you only pay interest for the actual period of use. Early repayment helps you save on interest costs, and Coop Pank does not charge a penalty for it.
Yes, the interest rate is fixed for the entire repayment period and does not depend on Euribor fluctuations. This ensures that your monthly payment will not change.
We will transfer the funds to your account no later than one working day after signing the agreement and completing identity verification. The money will arrive in your current account in Estonia either on the same or the next banking day, depending on your bank, after we have made the transfer.
Applications submitted online or at a branch are usually answered within moments. In the case of a positive response, you can immediately sign the loan agreement.
To apply for a loan, please fill in the loan application either online on Coop Pank’s website or visit a Coop Pank office – choose the channel most convenient for you. Online applications can be submitted securely using an ID-card, Smart-ID, or Mobile-ID. After receiving a positive loan offer, you can sign the agreement digitally (using ID-card, Smart-ID, or Mobile-ID). If necessary, you may need to go through an identity verification process before the loan is disbursed. This can be done either via webcam on your smart device or at a Coop Pank branch. The whole process is designed to be as quick and convenient as possible – often the application takes only a few minutes.
Applications are open to anyone aged 18 or older who is an Estonian citizen, a foreign citizen who has the right to reside in Estonia or a foreign citizen residing in Estonia on the basis of a valid residence permit. The applicant’s monthly income must be at least €400 and they must not be older than 75 at the end of the repayment period. The applicant must also have a reliable credit history.
Yes, you can add loan insurance to your existing small loan agreement. This can be done in the small loan self-service environment.
Yes, if you face temporary repayment difficulties, we recommend contacting the bank right away to find a solution together. Coop Pank can offer a grace period, with the length and terms agreed individually based on your situation. For example, the bank may extend the loan period or offer a temporary grace period during which you only pay interest. Prompt communication is important, as it helps prevent arrears from worsening. Together we will find the best solution for overcoming financial difficulties.
The most common reason is advance payment. If you have paid at least one monthly instalment in advance, no e-invoice is issued for that month, as the payment is already covered.
Full early repayment is free of charge. Partial repayment is also free of charge, provided the loan period remains unchanged. If you wish to change the loan term along with partial repayment, a contract amendment fee of €15 applies. Both partial and full repayments can be made in the small loan self-service environment.
The annual interest rate of Coop Pank’s small loans is fixed and calculated on the outstanding loan balance. The exact interest rate in your offer depends on your income and existing obligations – therefore it may be higher than the minimum rate.
When signing the loan agreement, a one-time agreement fee of 2% of the loan amount (minimum €35) applies, deducted from the disbursed loan amount. In addition, a monthly agreement administration fee of €1.5 is charged (included in your monthly instalment). Coop Pank does not charge an additional fee for early repayment. Before signing the agreement, please review all terms and the price list to understand the total cost of the loan.
At disbursement, the loan fee is deducted from the loan amount. If you also signed a loan insurance agreement, the first two months of insurance premiums are also deducted immediately.
If you have already signed the agreement and the loan has been disbursed, you can only submit a new application after making three instalment payments. If you have not yet signed the offer, we recommend submitting a new application for the higher amount you require. The amount offered depends on your repayment ability, so an increase is not always possible.
Yes, when submitting a loan application we ask you to provide a bank account statement for the last 6 months. The most convenient way is to upload it during the application process in our self-service environment, for example directly from your online bank. The account statement provides an overview of your income and obligations and helps us make a responsible lending decision.
No – you can make your monthly repayments from your account in the bank you normally bank with. You can work out the amount you can apply to borrow using our home renovation loan calculator.
Yes, contract changes are possible during the loan period. Changing the payment date and making a partial repayment without changing the term are free of charge. Any other amendments cost €15 per contract.
At the moment, we do not offer a refinancing loan. However, you are welcome to submit an application so that, if possible, you can repay your existing loan and service a new loan at Coop Pank.
You can add account statements automatically during the application process. Statements from all of your bank accounts must be provided.
A home renovation loan can be used at your discretion for all construction and home-related expenses. It is well-suited for financing renovation work, purchasing new furniture and home appliances, installing solar panels or a heat pump, or covering unexpected costs.
Loan insurance can be terminated before the end date of a contract. Completed and signed applications should be e-mailed to finants@cooppank.ee.
If necessary, you can apply for a payment holiday. The length and conditions will be determined according to your needs and possibilities. Please send the completed and signed application by e-mail to finants@cooppank.ee.
No, Coop Pank’s home renovation loan is unsecured. This means you do not need to pledge property or other assets, nor do you need to provide a guarantor. Your ability to repay and reliable payment behaviour are sufficient. The bank’s decision will be based on an analysis of your income and obligations. An unsecured loan makes the application process quicker and easier, as no additional collateral is required.
In the small loan self-service environment, you can conveniently:
You can also add the account statement as a separate file. If you submit an account statement from a bank operating in Estonia, it must be digitally signed by the bank. For statements from a foreign bank (e.g. Finland), your own digital signature is required. Each statement must cover the last six months of transactions.
Unfortunately, a disability allowance alone is not sufficient to obtain a home renovation loan. If you also receive salary income in addition to the allowance, then it will be taken into account. If the allowance is your only source of income, it will not be considered.
In this case, please provide proof or confirmation of the account closure. An official letter from the bank or a screenshot from internet banking showing that the account has been closed is acceptable. Please send this information by e-mail to klienditugi@cooppank.ee.
When specifying a credit card obligation, you must indicate the total credit limit.
In order to open a term deposit in Coop Pank, you have to have a current account with us. Deposits can be opened in our Internet bank or mobile app, or at the bank office.
You can also open a deposit with a future date. This means that the full amount to be transferred to the deposit must be in your current account on the starting date of the deposit.
Term deposits can be opened for anywhere from 1-120 months, i.e. up to 10 years.
The deposit’s interest rates are calculated on an annual basis. For example, if the annual interest rate is 4%, then the rate for a six-month deposit is 2%: if you deposit €1000 for 12 months at 4%, you’ll earn €40 interest, but for six months you’ll earn half that, i.e. €20.
Note that if you opt for monthly interest payments, the interest rate on the deposit is 0.05% lower.
Provided the deposit is active, you can change the extension conditions and the name of the deposit in our Internet bank or mobile app, or at any branch.
You can’t change the period or amount of the deposit, and you can’t make any additional payments into it.
You can opt for automatic extension when you enter into your contract, choosing whether to apply this solely to the deposit amount or to both the deposit amount and the interest.
If you opt to extend the deposit, then at the end of the period your contract is automatically extended for the same period at the current interest rate as indicated on the price list at the time (e.g. if the deposit period was previously three months, it’s extended by three months). The latest interest rates can be found here.
If you didn’t opt for automatic extension when entering into your contract, you can do this during the deposit period in our Internet bank or mobile app, or at the bank office.
You’ll find the standard terms and conditions here.
In case of an insured event, please contact If Insurance directly. As soon as possible, fill in the If Insurance claim form.
If you encounter repayment difficulties, we recommend contacting the bank immediately. We can offer a grace period or extend the loan term to help you avoid arrears.
An e-invoice is sent automatically every month to the bank where your loan was disbursed. If you wish to change your e-invoice account, you can easily do this in the small loan self-service environment.
Yes, absolutely! A loan can be repaid either partially or in full before the end of the contract period without any additional fees. If you repay the loan early, you only pay interest for the actual period of use. Early repayment helps you save on interest costs, and Coop Pank does not charge a penalty for it.
Yes, the interest rate is fixed for the entire repayment period and does not depend on Euribor fluctuations. This ensures that your monthly payment will not change.
We will transfer the funds to your account no later than one working day after signing the agreement and completing identity verification. The money will arrive in your current account in Estonia either on the same or the next banking day, depending on your bank, after we have made the transfer.
Applications submitted online or at a branch are usually answered within moments. In the case of a positive response, you can immediately sign the loan agreement.
To apply for a loan, please fill in the loan application either online on Coop Pank’s website or visit a Coop Pank office – choose the channel most convenient for you. Online applications can be submitted securely using an ID-card, Smart-ID, or Mobile-ID. After receiving a positive loan offer, you can sign the agreement digitally (using ID-card, Smart-ID, or Mobile-ID). If necessary, you may need to go through an identity verification process before the loan is disbursed. This can be done either via webcam on your smart device or at a Coop Pank branch. The whole process is designed to be as quick and convenient as possible – often the application takes only a few minutes.
All Estonian citizens who are at least 18 years old, as well as foreign citizens residing in Estonia with a valid residence permit or right of residence, can apply for a car loan. The applicant’s monthly income must be at least €400, and their age at the end of the loan period must not exceed 75 years. Applicants must also have a good credit history.
Yes, you can add loan insurance to your existing small loan agreement. This can be done in the small loan self-service environment.
Yes, if you face temporary repayment difficulties, we recommend contacting the bank right away to find a solution together. Coop Pank can offer a grace period, with the length and terms agreed individually based on your situation. For example, the bank may extend the loan period or offer a temporary grace period during which you only pay interest. Prompt communication is important, as it helps prevent arrears from worsening. Together we will find the best solution for overcoming financial difficulties.
The most common reason is advance payment. If you have paid at least one monthly instalment in advance, no e-invoice is issued for that month, as the payment is already covered.
Full early repayment is free of charge. Partial repayment is also free of charge, provided the loan period remains unchanged. If you wish to change the loan term along with partial repayment, a contract amendment fee of €15 applies. Both partial and full repayments can be made in the small loan self-service environment.
The annual interest rate of Coop Pank’s small loans is fixed and calculated on the outstanding loan balance. The exact interest rate in your offer depends on your income and existing obligations – therefore it may be higher than the minimum rate.
When signing the loan agreement, a one-time agreement fee of 2% of the loan amount (minimum €35) applies, deducted from the disbursed loan amount. In addition, a monthly agreement administration fee of €1.5 is charged (included in your monthly instalment). Coop Pank does not charge an additional fee for early repayment. Before signing the agreement, please review all terms and the price list to understand the total cost of the loan.
At disbursement, the loan fee is deducted from the loan amount. If you also signed a loan insurance agreement, the first two months of insurance premiums are also deducted immediately.
If you have already signed the agreement and the loan has been disbursed, you can only submit a new application after making three instalment payments. If you have not yet signed the offer, we recommend submitting a new application for the higher amount you require. The amount offered depends on your repayment ability, so an increase is not always possible.
Yes, when submitting a loan application we ask you to provide a bank account statement for the last 6 months. The most convenient way is to upload it during the application process in our self-service environment, for example directly from your online bank. The account statement provides an overview of your income and obligations and helps us make a responsible lending decision.
You do not need to switch your home bank to apply for a car loan. Monthly loan payments can be conveniently made from your current bank account. You can calculate a suitable loan amount using the car loan calculator.
Yes, contract changes are possible during the loan period. Changing the payment date and making a partial repayment without changing the term are free of charge. Any other amendments cost €15 per contract.
At the moment, we do not offer a refinancing loan. However, you are welcome to submit an application so that, if possible, you can repay your existing loan and service a new loan at Coop Pank.
You can add account statements automatically during the application process. Statements from all of your bank accounts must be provided.
A car loan can be used at your discretion for all vehicle-related expenses. It is well-suited for purchasing a new car, motorcycle, ATV, tractor, or another type of vehicle, covering repair costs, acquiring additional equipment, or paying for unexpected expenses.
Loan insurance can be terminated before the end date of a contract. Completed and signed applications should be e-mailed to finants@cooppank.ee.
If necessary, you can apply for a payment holiday. The length and conditions will be determined according to your needs and possibilities. Please send the completed and signed application by e-mail to finants@cooppank.ee.
No, Coop Pank’s car loan is unsecured. This means you do not need to pledge a car, real estate, or other assets, nor do you need to provide a guarantor. Your ability to repay and reliable payment behaviour are sufficient. The bank’s decision will be based on an analysis of your income and obligations. An unsecured loan makes the application process quicker and easier, as no additional collateral is required.
In the small loan self-service environment, you can conveniently:
You can also add the account statement as a separate file. If you submit an account statement from a bank operating in Estonia, it must be digitally signed by the bank. For statements from a foreign bank (e.g. Finland), your own digital signature is required. Each statement must cover the last six months of transactions.
Unfortunately, a disability allowance alone is not sufficient to obtain a car loan. If you also receive salary income in addition to the allowance, then it will be taken into account. If the allowance is your only source of income, it will not be considered.
In this case, please provide proof or confirmation of the account closure. An official letter from the bank or a screenshot from internet banking showing that the account has been closed is acceptable. Please send this information by e-mail to klienditugi@cooppank.ee.
When specifying a credit card obligation, you must indicate the total credit limit.
In case of an insured event, please contact If Insurance directly. As soon as possible, fill in the If Insurance claim form.
If you encounter repayment difficulties, we recommend contacting the bank immediately. We can offer a grace period or extend the loan term to help you avoid arrears.
An e-invoice is sent automatically every month to the bank where your loan was disbursed. If you wish to change your e-invoice account, you can easily do this in the small loan self-service environment.
Yes, absolutely! A loan can be repaid either partially or in full before the end of the contract period without any additional fees. If you repay the loan early, you only pay interest for the actual period of use. Early repayment helps you save on interest costs, and Coop Pank does not charge a penalty for it.
Yes, the interest rate is fixed for the entire repayment period and does not depend on Euribor fluctuations. This ensures that your monthly payment will not change.
We will transfer the funds to your account no later than one working day after signing the agreement and completing identity verification. The money will arrive in your current account in Estonia either on the same or the next banking day, depending on your bank, after we have made the transfer.
Applications submitted online or at a branch are usually answered within moments. In the case of a positive response, you can immediately sign the loan agreement.
To apply for a loan, please fill in the loan application either online on Coop Pank’s website or visit a Coop Pank office – choose the channel most convenient for you. Online applications can be submitted securely using an ID-card, Smart-ID, or Mobile-ID. After receiving a positive loan offer, you can sign the agreement digitally (using ID-card, Smart-ID, or Mobile-ID). If necessary, you may need to go through an identity verification process before the loan is disbursed. This can be done either via webcam on your smart device or at a Coop Pank branch. The whole process is designed to be as quick and convenient as possible – often the application takes only a few minutes.
All Estonian citizens who are at least 18 years old, as well as foreign citizens residing in Estonia with a valid residence permit or right of residence, can apply for a travel loan. The applicant’s monthly income must be at least €400, and their age at the end of the loan period must not exceed 75 years. Applicants must also have a good credit history.
Yes, you can add loan insurance to your existing small loan agreement. This can be done in the small loan self-service environment.
Yes, if you face temporary repayment difficulties, we recommend contacting the bank right away to find a solution together. Coop Pank can offer a grace period, with the length and terms agreed individually based on your situation. For example, the bank may extend the loan period or offer a temporary grace period during which you only pay interest. Prompt communication is important, as it helps prevent arrears from worsening. Together we will find the best solution for overcoming financial difficulties.
The most common reason is advance payment. If you have paid at least one monthly instalment in advance, no e-invoice is issued for that month, as the payment is already covered.
Full early repayment is free of charge. Partial repayment is also free of charge, provided the loan period remains unchanged. If you wish to change the loan term along with partial repayment, a contract amendment fee of €15 applies. Both partial and full repayments can be made in the small loan self-service environment.
The annual interest rate of Coop Pank’s small loans is fixed and calculated on the outstanding loan balance. The exact interest rate in your offer depends on your income and existing obligations – therefore it may be higher than the minimum rate.
When signing the loan agreement, a one-time agreement fee of 2% of the loan amount (minimum €35) applies, deducted from the disbursed loan amount. In addition, a monthly agreement administration fee of €1.5 is charged (included in your monthly instalment). Coop Pank does not charge an additional fee for early repayment. Before signing the agreement, please review all terms and the price list to understand the total cost of the loan.
At disbursement, the loan fee is deducted from the loan amount. If you also signed a loan insurance agreement, the first two months of insurance premiums are also deducted immediately.
If you have already signed the agreement and the loan has been disbursed, you can only submit a new application after making three instalment payments. If you have not yet signed the offer, we recommend submitting a new application for the higher amount you require. The amount offered depends on your repayment ability, so an increase is not always possible.
Yes, when submitting a loan application we ask you to provide a bank account statement for the last 6 months. The most convenient way is to upload it during the application process in our self-service environment, for example directly from your online bank. The account statement provides an overview of your income and obligations and helps us make a responsible lending decision.
You do not need to switch your home bank to apply for a travel loan. Monthly loan payments can be conveniently made from your current bank account. You can calculate a suitable loan amount using the travel loan calculator.
Yes, contract changes are possible during the loan period. Changing the payment date and making a partial repayment without changing the term are free of charge. Any other amendments cost €15 per contract.
At the moment, we do not offer a refinancing loan. However, you are welcome to submit an application so that, if possible, you can repay your existing loan and service a new loan at Coop Pank.
You can add account statements automatically during the application process. Statements from all of your bank accounts must be provided.
A travel loan can be used at your discretion for all travel-related expenses. It is well-suited for financing a trip, paying for flight tickets and hotels, or covering unexpected costs during the journey.
Loan insurance can be terminated before the end date of a contract. Completed and signed applications should be e-mailed to finants@cooppank.ee.
If necessary, you can apply for a payment holiday. The length and conditions will be determined according to your needs and possibilities. Please send the completed and signed application by e-mail to finants@cooppank.ee.
No, Coop Pank’s travel loan is unsecured. This means you do not need to pledge property or other assets, nor do you need to provide a guarantor. Your ability to repay and reliable payment behaviour are sufficient. The bank’s decision will be based on an analysis of your income and obligations. An unsecured loan makes the application process quicker and easier, as no additional collateral is required.
In the small loan self-service environment, you can conveniently:
You can also add the account statement as a separate file. If you submit an account statement from a bank operating in Estonia, it must be digitally signed by the bank. For statements from a foreign bank (e.g. Finland), your own digital signature is required. Each statement must cover the last six months of transactions.
Unfortunately, a disability allowance alone is not sufficient to obtain a travel loan. If you also receive salary income in addition to the allowance, then it will be taken into account. If the allowance is your only source of income, it will not be considered.
In this case, please provide proof or confirmation of the account closure. An official letter from the bank or a screenshot from internet banking showing that the account has been closed is acceptable. Please send this information by e-mail to klienditugi@cooppank.ee.
When specifying a credit card obligation, you must indicate the total credit limit.
The II pillar or mandatory funded pension forms part of the Estonian pension system. When you save in the II pillar, a personal pension account is set up for you, and monthly contributions are automatically paid from your salary. You can contribute 2%, 4%, or 6% of your gross salary tax-free. In addition to your own contribution, the state adds 4% from the social tax to your II pillar account. Although contributing to II pillar slightly reduces the amount you earn from the I pillar, saving in the II pillar is still more beneficial in the long run. The II pillar belongs to you – you decide how and when to use it.
The III pillar or voluntary funded pension also forms part of the pension system. Payments can be made into the III pillar at times of your choosing, and the money you save in it can be used at any time.
Payments into the III pillar are exempt from income tax up to 15% of your taxable gross income, but no more than €6000 per year.
We constantly improve the range of services offered to our customers and therefore offer to invest in Tuleva's pension funds through Coop Pank's internet and mobile banking. Our aim here is to help people in Estonia save more effectively.
Tuleva shares a lot of our values: both of our companies are Estonian-owned, and we both contribute to promoting the financial well-being of people in the country. Likewise, we both aim to encourage people to think about saving – including those who, for a variety of reasons, have never really given it any thought. Stage 1 of our partnership involves giving Coop clients the chance to start saving in the Tuleva III Pillar Pension Fund via the Coop website.
Further down the line, our partnership will guarantee a win-win-win scenario for Coop Pank, Tuleva and our clients, which is to say we’ll prove that 1+1=3.
When choosing a fund, it’s important to find answers to the following questions:
You can change your selected fund later if you wish.
Tuleva is an asset management company that takes the form of a cooperative. Its aim is to grow the assets of people in Estonia, creating the best conditions for investing money long-term for anyone wishing to join. Its founders include Tõnu Pekk, Indrek Neivelt, Taavet Hinrikus, Kadi Lambot and other well-known Estonians. Tuleva’s III pillar has already become one of the country’s biggest pension funds. The association’s principles are offering low fees and investing solely in good funds.
Tuleva introduced modern, low-cost index funds to Estonia. This created an opportunity for all Estonian savers to benefit from the growth of companies driving the global economy. Tuleva’s pension funds focus on long-term returns and are not concerned with short-term market fluctuations.
Changing your fund is done by submitting an application and is free of charge.
You can either exchange your existing fund units for units in another pension fund, or keep your current units in the same fund and direct your new monthly contributions to a different fund.
New second pillar contributions can only be directed to one fund — this is called the active fund. You can change your active fund at any time by submitting an application. The application takes effect immediately, and new contributions will be transferred to the new pension fund starting from the next payment.
Units already accumulated in the second pillar can be exchanged for another fund three times a year on designated dates. The deadlines for submitting an exchange application are March 31, July 31, and November 30.
You can submit the application via the Tuleva, the Pensionikeskus website, or through the Coop Pank mobile app or Internet bank.
Index funds follow a specific and measurable financial index — a list of selected securities. Therefore, index funds are a form of passive investing, where the fund manager does not actively try to pick individual stocks or other assets. As a result, managing the fund is cost-effective, and the investor does not have to pay high fees like in actively managed funds.
Yes, even those who haven’t previously joined the system can start saving in the second pillar. The deadlines for submitting a joining application are similar to those for fund exchanges — the end of March, July, and November — and saving begins five months after the deadline has passed.
To submit the necessary application, go to the Savings > Second Pillar section in the Coop Pank mobile app or internet bank, and log in to your pension account via Tuleva.
Coop Pank clients can conveniently log in to Tuleva via the mobile app or Internet bank, switch their second pillar fund, increase their second pillar contribution rate, and start saving in the third pillar.
Tuleva offers two second pillar pension funds: the Tuleva World Stocks Pension Fund and the Tuleva World Bonds Pension Fund. Most Tuleva savers are in the World Stocks Pension Fund, as it is designed for growing your assets. The World Bonds Pension Fund is a very conservative fund, not intended for asset growth, but rather for preserving the value of your savings. It may be considered by people who plan to withdraw money from the second pillar within the next five years.
A pension account is a personal account created in the pension registry, which is managed by Pensionikeskus. The account consolidates data related to a person’s mandatory funded pension (known as the second pillar) and voluntary funded pension (known as the third pillar) pension funds.
You can withdraw money from the second pillar at any time that suits you by submitting an application via Pensionikeskus or your internet bank. Before reaching early retirement age, the money can only be withdrawn in full, and the state will deduct income tax. After exiting, you won’t be able to rejoin the second pillar for 10 years.
Starting from the age of 60, you can choose when, how, and to what extent to make withdrawals from the second pillar. The most tax-efficient option is to set up monthly fund pension payments, which are tax-free. In this case, a small portion of your fund units is automatically sold each month, the proceeds are transferred to your bank account, and the remaining assets continue to grow in the fund.
Withdrawals are processed three times a year, and the application must be submitted at least five months in advance. The schedule follows the same deadlines as fund switching in the second pillar — at the end of March, July, and November.
You can view your pension account information on the Tuleva website, on the Pensionikeskus page, as well as in the Coop Pank mobile app and Internet bank — under the “Savings” menu in the second and third pillar sections.
Yes, slightly — but overall, the second pillar is much more beneficial. When you save money in the second pillar, the state adds a tax incentive to your contributions. As a result, you earn slightly fewer pension components in the first pillar each year, which means that your future state pension will be a bit smaller. The first pillar is the state’s promise to provide you with a monthly income in retirement. The second pillar, however, is your personal savings held in your pension account, which you can access and use at any time.
One of the main differences between the II pillar and III pillar is how controbutions are made. In the II pillar, payments are automatically deducted from your gross salary: either 2%, 4%, or 6%. On top of that, the state adds 4% from the 33% social tax calculated on your salary. In the III pillar, you decide how much and how often to contribute.
Another difference is the way you can use the money you save. Assets in the II pillar can be used either when you reach retirement age (or up to five years beforehand) or by exiting the system before retirement. III pillar savings can be withdrawn in part or in full at any time, as desired. It’s important to note that the taxation of withdrawals from both the II and III pillars depends on the timing of the withdrawal.
Units of second and third pillar pension funds are considered inheritable assets. This means that if a person passes away, their heirs can either transfer the units to their own pension account or withdraw them in cash (in which case the state withholds 22% income tax). No prior application from the account holder is required. Read more.
Yes. In addition to Tuleva’s internal rules and risk management procedures, the safety of your money is ensured by four key factors:
The III pillar or voluntary funded pension also forms part of the pension system. Payments can be made into the III pillar at times of your choosing, and the money you save in it can be used at any time.
Payments into the III pillar are exempt from income tax up to 15% of your taxable gross income, but no more than €6000 per year.
We constantly improve the range of services offered to our customers and therefore offer to invest in Tuleva's pension funds through Coop Pank's internet and mobile banking. Our aim here is to help people in Estonia save more effectively.
Tuleva shares a lot of our values: both of our companies are Estonian-owned, and we both contribute to promoting the financial well-being of people in the country. Likewise, we both aim to encourage people to think about saving – including those who, for a variety of reasons, have never really given it any thought. Stage 1 of our partnership involves giving Coop clients the chance to start saving in the Tuleva III Pillar Pension Fund via the Coop website.
Further down the line, our partnership will guarantee a win-win-win scenario for Coop Pank, Tuleva and our clients, which is to say we’ll prove that 1+1=3.
The state offers a significant tax incentive for third pillar pension funds: 22% of the income tax paid on your contributions is refunded, which you can either reinvest in the third pillar or use for other purposes.
There are also tax benefits when withdrawing money from the third pillar: if you’ve been saving in a third pillar fund for at least five years, a reduced tax rate of 10% applies to withdrawals made after the age of 60 (instead of the standard 22%).*
While all working individuals contribute 6–10% of their gross salary to the second pillar each month (2%, 4%, or 6% from salary and 4% from social tax), you can contribute significantly more to the third pillar. However, it’s important to note that the income tax refund applies only to contributions up to 15% of your annual gross income (with a maximum of €6,000 per year).
You can withdraw money from the third pillar at any time, but income tax must be paid on the amount withdrawn.
*If you started saving in the third pillar before 2021, you can begin making withdrawals at the reduced 10% tax rate already after your 55th birthday.
Tuleva is an asset management company that takes the form of a cooperative. Its aim is to grow the assets of people in Estonia, creating the best conditions for investing money long-term for anyone wishing to join. Its founders include Tõnu Pekk, Indrek Neivelt, Taavet Hinrikus, Kadi Lambot and other well-known Estonians. Tuleva’s III pillar has already become one of the country’s biggest pension funds. The association’s principles are offering low fees and investing solely in good funds.
Tuleva introduced modern, low-cost index funds to Estonia. This created an opportunity for all Estonian savers to benefit from the growth of companies driving the global economy. Tuleva’s pension funds focus on long-term returns and are not concerned with short-term market fluctuations.
Tuleva invests passively in the shares of publicly listed companies that drive the global economy, while keeping costs as low as possible. This ensures that the returns of Tuleva’s funds closely follow the average performance of global securities markets.
Index funds follow a specific and measurable financial index — a list of selected securities. Therefore, index funds are a form of passive investing, where the fund manager does not actively try to pick individual stocks or other assets. As a result, managing the fund is cost-effective, and the investor does not have to pay high fees like in actively managed funds.
Yes, you can save in the third pillar even if you haven’t joined the second pillar or have stopped contributing to it. If you haven’t joined the second pillar, then when you submit an application to choose a third pillar fund, Pensionikeskus will automatically open a pension account for you, where your third pillar units will be collected.
Coop Pank clients can conveniently log in to Tuleva via the mobile app or Internet bank, switch their second pillar fund, increase their second pillar contribution rate, and start saving in the third pillar.
Yes, you can save in multiple third pillar funds — there are no restrictions.
A pension account is a personal account created in the pension registry, which is managed by Pensionikeskus. The account consolidates data related to a person’s mandatory funded pension (known as the second pillar) and voluntary funded pension (known as the third pillar) pension funds.
Changing your fund is done by submitting an application and is free of charge.
You can submit the application on Pensionikeskus website or the Tuleva website, which can also be accessed via the Coop Bank mobile app or the Internet bank by selecting the "Saving" menu and then the "II and III pillar" section. On Tuleva's website, you can also submit an application to transfer assets from other third pillar funds to Tuleva’s third pillar fund.
The application takes effect within four working days.
You can view your pension account information on the Tuleva website, on the Pensionikeskus page, as well as in the Coop Pank mobile app and Internet bank — under the “Savings” menu in the second and third pillar sections.
To save in the third pillar, you need to make the contributions yourself. This can be done conveniently via the Coop Pank mobile app or internet bank. You can choose whether to set up a standing order or make one-time payments.
The money is transferred to Pensionikeskus, which processes the transaction and purchases units in the selected fund. The units will appear in your third pillar pension account by the end of the next working day.
You can contribute any amount to the third pillar — there is no minimum or maximum. However, it’s important to note that the income tax refund applies only to contributions up to 15% of your annual gross income, with a maximum of €6,000 per year.
To help calculate your optimal contribution, you can use Tuleva’s third pillar calculator. It’s not recommended to contribute more than the limit, as the excess amount will not be eligible for a tax refund.
One of the main differences between the II pillar and III pillar is how controbutions are made. In the II pillar, payments are automatically deducted from your gross salary: either 2%, 4%, or 6%. On top of that, the state adds 4% from the 33% social tax calculated on your salary. In the III pillar, you decide how much and how often to contribute.
Another difference is the way you can use the money you save. Assets in the II pillar can be used either when you reach retirement age (or up to five years beforehand) or by exiting the system before retirement. III pillar savings can be withdrawn in part or in full at any time, as desired. It’s important to note that the taxation of withdrawals from both the II and III pillars depends on the timing of the withdrawal.
There are two ways to benefit from the third pillar tax incentive:
Units of second and third pillar pension funds are considered inheritable assets. This means that if a person passes away, their heirs can either transfer the units to their own pension account or withdraw them in cash (in which case the state withholds 22% income tax). No prior application from the account holder is required. Read more.
You can withdraw money from the third pillar at any time and in any amount that suits you. The state automatically withholds income tax from withdrawals as follows:
Withdrawals are made based on an application. You can submit the application on the Tuleva website or via the Pensionikeskus website. The money will be transferred to your designated bank account by the fourth working day after submitting the application.
Making withdrawals does not limit your ability to continue saving or to benefit from third pillar tax incentives in the future.
Yes. In addition to Tuleva’s internal rules and risk management procedures, the safety of your money is ensured by four key factors:
If you want to save money for your child using the third pillar, it’s more reasonable to do so through your own pension account. While larger banks allow you to open a third pillar pension account in your child’s name and transfer money there, unfortunately, you won’t receive any income tax refund on those contributions.
The tax incentive applies to the person whose name the pension account is registered under — not the person making the contributions. Additionally, only individuals with taxable income in the current year are eligible for the refund. That’s why it’s wiser to make contributions intended for your child to your own or your spouse’s third pillar account.
Currently, it is not possible to access a child’s third pillar account via the Coop Pank or Tuleva websites. You can only access the account through the internet bank of the institution where the third pillar account was originally opened for the child.
The insurance premium depends on the vehicle’s category, make, model, engine power, use of the vehicle and the age, region and damage history of the owner or responsible user.
If the owner or the responsible user – the person who is obliged to insure the vehicle – changes, the motor insurance contract is automatically transferred to the new owner or responsible user.
The request for cancellation of a motor insurance policy must be sent to maakler@cooppank.ee. If the current owner of the vehicle wants to get a refund for the unused period of the policy, the cancellation request must be submitted before the change of ownership.
You can buy motor insurance for 1 month, 3 months, 6 months and a year from the self-service channel.
Yes, insurance can be purchased for a maximum of 30 days if the vehicle’s registration is suspended.
The insurance premium depends on the vehicle’s category, make, model, engine power, use of the vehicle and the age and region of the owner or responsible user.
Comprehensive insurance is a voluntary insurance that offers broader cover than motor insurance. Unlike motor insurance, which only covers damage caused to others, comprehensive insurance covers damage to or the loss of your own vehicle. Irrespective of who caused the damage. Comprehensive insurance covers losses caused by traffic accidents, natural disasters, vandalism, theft or other unexpected events.
In order to terminate your comprehensive insurance, send your request in writing to maakler@cooppank.ee.
The value of the vehicle is determined according to the market value, i.e. the average selling price of the vehicle in Estonia.
The insurance company may refuse to indemnify if traffic rules or safety rules have been broken, the vehicle has been used on roads not open to traffic, the wrong use has been chosen for the vehicle (e.g. a vehicle in normal use is used as a taxi), the driver was drunk at the time of the insured event, the vehicle is used for racing, etc. Damage to the vehicle that existed before the insurance contract was taken out is also not covered. Smooth claims handling requires submission of photos of the insured vehicle or a comprehensive insurance policy from a previous period.
Home contents include any movable items in your home, such as furniture, household appliances, smart devices, clothes, sports equipment, etc.
The items that you carry with you outside your home, such as a mobile phone, computer, etc., are also covered by the insurance of the items in your home.
If you have taken out liability insurance, the personal injury or damage to property caused you your and the family members living with you will be compensated.
If the policyholder’s permanent housing becomes inhabitable as a result of an insured event, the cost of renting temporary housing equivalent to the permanent housing will be compensated.
The deductible for home insurance is a part of the amount of the loss or damage that the policyholder has to pay in case of a claim.
Trip disruption insurance covers the costs of cancelled travel, e.g. in the event of disruptions related to illness or means of transport. For example, travel insurance will indemnify for the cost of airline tickets and accommodation already paid.
Medical care insurance covers the costs of treatment, medicines, unexpected dental treatment, etc. resulting from an unexpected deterioration in health when travelling.
Baggage insurance covers both checked and cabin baggage.
Yes.
It’s a good idea to take out extended travel disruption insurance if the purpose of your trip is to attend a conference, concert or sporting event, for example. In the case of extended travel disruption, the insured events also include, for example, a strike by a public transport company in addition to the cancellation of the public event.
Our cover includes medical assistance, luggage, travel interruption, liability and legal assistance insurance, as well as up to €200 in calls and e-mails you need to make while abroad. For more details of travel insurance limits and terms and conditions, click here.
Yes - if your family are travelling with you, they're covered as well. By 'family' we mean your spouse or partner (who is younger than 80 at the time of insured incident) and children younger than 22.
When traveling with your family, please note that the compensation limits of some insurance coverages apply differently compared to traveling alone. For example, if a family of 4 is traveling together, the maximum compensation limit for one person for travel disruption is €500 and for luggage is €250. However, when traveling alone, these amounts are €2,000 for travel disruption and €1,000 for luggage. However, if the loss event is related to accident or illness coverage (medical assistance), the compensation limit of €500,000 applies to each person, regardless of the size of the family traveling together. For example, in the case of a family of 4, the maximum compensation for each person is still €500,000. A more detailed overview is available in the insurance terms and conditions.
No. The insurance cover is separate and isn't reliant on the bankcard you pay for your trip with.
Our travel insurance partner is IF P&C Insurance AS. If you need to submit a claim, let IF know directly by e-mailing info@if.ee. This will ensure your claim is handled as quickly as possible. Your travel insurance certificate is available to view (or show someone else) in our Internet bank at any time, but you might want to print it out and take it with you on your trip, just in case. The certificate spells out in more detail what you need to do if an insured event occurs.
No - your payments are fixed for the entire period, so they won't be affected by any claims you submit.
View the terms and conditions of travel insurance with monthly payments.
The need for a EIS guarantee will become clear in the course of analysing your application, and our loans specialist will outline the options available to you. If you already know you want to reduce the amount of self-financing you have to provide, you can mark a EIS guarantee as security in addition to your property on the application form. The loans specialist will then guide you on what to do next and what paperwork to provide.
When filling in the loan application form, we recommend saying yes to receiving offers from Coop Kindlustusmaakler. If you do, then they’ll make you a variety of offers from different insurance companies straight away, i.e. in the course of your application. This will save you the time and hassle of having to ask all those insurers for offers yourself. Insurance policies tend to be entered into for a period of one year, at the end of which Coop Kindlustusmaakler then makes you another offer. If you take out a policy elsewhere, you’ll need to make sure yourself that it’s renewed and e-mailed to the bank (kindlustus@cooppank.ee).
Euribor or the Euro Interbank Offered Rate is the pan-European interbank interest rate on the euro with which the leading banks on the European interbank money market offer one another term deposits. The current Euribor rate can be found by clicking on e.g. the https://www.euribor-rates.eu/en/ link on the Eesti Pank website.
You can. Send us a message via the Internet bank or submit a digitally signed application in free form. Indicate the number of your loan contract, the borrower’s ID code and how long you need the grace period to be. Be sure to state, in detail, why you need the grace period. One of our loan specialists will analyse your application and offer you the optimal grace period option given your situation.
Yes, either in part or in full. To do so, submit a signed application or Internet bank message to this effect, indicating your contract number, the amount being repaid and the date of repayment. If there isn’t enough money in your account to cover the amount on the date in question, your application will be annulled. In accordance with the law, the bank has the right to charge a fee for the early repayment of a loan, as set out in its price list.
If you’re marked in the loan contract as the only borrower, you can change your repayment date in the Internet bank yourself on the proviso that you’re not in debt. To do this, select ‘Loans and Leasing’ under ‘My Bank’, click on your contract and choose a new repayment date from the options available. If there’s more than one borrower, send us a message via the Internet bank or a digitally signed message in free form. In it, indicate your contract number, the ID codes of the borrowers and the repayment date you want to change to (anything from the 1st to the 20th of the month).
Fill in the application form here and you’ll get our initial offer in a minute. The more precise the data you submit regarding your income, existing financial obligations and the property you’re offering as collateral, the more precise our initial offer will be. One of our loan specialists will get in touch with you if more information or additional documents are needed in order for them to make you a final offer.
Maaelu Edendamise Sihtasutus or the Rural Development Foundation (known by its Estonian acronym MES) issues co-loans to cover the cost of the self-financing part of ordinary bank home loans. These loans are designed for the purchase, construction and renovation of free-standing or semi-detached houses outside of built-up areas in Harju County (i.e. in places where there are fewer than 1000 residents).
You can take a break from repaying your loan (also known as a grace period) if you need some short-term relief in regard to your monthly outgoings. Examples include when you have a baby, if you’re called up to do military service or if you take out a renovation or construction loan and want to redirect a few months’ worth of savings into that. But grace periods are most commonly sought when people lose their job, change jobs or are forced to miss work because they or someone in their family falls ill – in other words, when their income unexpectedly decreases. A grace period constitutes an amendment to your contract. Your loan administrator will analyse your situation and offer you the optimal option accordingly.
You’ll find their contact details by clicking on ‘Loans’ in our app or on ‘Loans and Leasing’ in our Internet bank.
When you apply for a home loan you should bear in mind that you’ll have to cover the cost of an expert assessment of the property and pay a loan contract fee, the state fee for establishing a mortgage and notary’s fees. You also need to take into account that you’ll have to keep your home insured throughout the loan period. And if you make use of a EIS (former KredEx) guarantee as security, you’ll have to pay the fee for that as well.
Yes, unless otherwise agreed in your loan contract. In accordance with the law and the bank’s price list, an amount equal to three months’ interest during the period of fluctuating interest rates has to be paid to the bank, which is deducted retrospectively from the loan amount. We calculate this amount for you ourselves. You won’t be charged the fee if you inform the bank (in writing) of your intention to repay your loan ahead of time at least three months in advance. Any less advance notice and you’ll be charged the aforementioned fee, wherein the three-month period is counted from the day on which the application is submitted. If the relevant amount isn’t in your account on the day indicated in your application, you’ll need to submit a new application with a new repayment date. The three-month period will then start being counted again from the day on which you submit the new application.
The date on which the Euribor rate is amended is different in every loan contract. If the base interest type is six months’ Euribor, then the rate is amended every six months. The loan contract indicates the exact dates on which the rate will be amended. You can find these under ‘Loans and Leasing’ in the Internet bank and by clicking on your loan in the app.
Coop Pank accepts expert assessments that are no more than six months old.
At least one of the borrowers must be an Estonian citizen. The co-borrower can be an individual with an Estonian residence permit. The minimum net income of the applicant must be 1400 euros. If there are two applicants, their collective income must be at least 2400 euros.
During a break from principal payments, all you have to pay us is the interest on your loan. If you take a complete break, the repayment of both the principal amount of the loan and the interest is deferred, and in the meantime you don’t have to pay us anything. Full breaks from payment are approved by the bank if your family’s income drops dramatically – generally when all of the earners in a family lose their jobs. However, you need to bear in mind that if the period of your loan isn’t extended, your monthly repayments will go up after both payment breaks.
If your contract was signed in Docobit (up to May 2023), you’ll find it by logging in at https://app.dokobit.com/. If it was signed in dSigne (since May 2023), you’ll have been sent an e-mail after signing the contract informing you that the contract was able to be downloaded from the portal within seven days. If you signed your contract by hand or digitally signed it and exchanged it with the bank via e-mail, please contact your loan administrator.
The rate of Euribor for the next six months is fixed in the loan contract on the agreed date of amendment of the interest rate, but the Euribor rate from two days previously is taken as the basis.
If you’d like to cancel the mortgage, simply let your loan administrator know. They’ll then arrange for its notarised cancellation. A mortgage can also be assigned to e.g. the owner of the property, who in most cases is the borrower. If the mortgage guarantees all of the borrower’s claims, it can also be used in future to secure a new loan so as to avoid repeated notary’s fees. As such, if you plan to take out further loans at some point, it makes sense to keep your mortgage in place. However, if it only guaranteed the loan that’s just come to an end, you’ll still have to arrange another notarised transaction if you take out another loan.
As a rule, the home being built or purchased is accepted as collateral for the loan in question, but other residential property belonging to the borrower can also be used. We accept real estate belonging to adult children, parents and grandparents as well. Moreover, you can make use of a EIS (former KredEx) guarantee to reduce the amount of self-financing required for your loan. These additional options will be outlined to you by our loan specialist if it emerges in analysing your application that the property is insufficient as collateral for the loan.
To transfer a loan over from another bank, fill in the application form and mark ‘refinancing’ as the objective. (This is what transferring a loan is otherwise known as.) Don’t enter the loan you’re transferring as an obligation. Indicate the security on the loan you’re transferring as the collateral. One of our loan specialists will make you an offer, after which you should apply to your existing bank to repay the loan. The loan specialist will take care of the rest and take you step by step through the rest of the process.
You can, provided the area is outside of Harju County and home to no more than 1000 residents.
The loan amount we can issue you with depends on your household’s monthly income and obligations and the value of the property established as collateral on the loan. The quickest way of finding out the amount we’re willing to lend you is by completing a loan application – you’ll get our initial offer in a matter of seconds. The more precise the data you submit regarding your income and obligations and about the property you’re offering as collateral, the more precise our initial offer will be.
To find out what your next repayment amount will be, click on your loan in the app or under ‘Loans and Leasing’ in the Internet bank (where your entire repayment schedule will be set out).
In the case of loans with fluctuating interest rates, the interest rate is made up of the periodically amended base interest rate and the fixed risk margin. For the most part, the base rate of Euribor is amended every six months. When this occurs, the interest rate is also amended and interest is calculated on the balance of your loan according to the new rate. If Euribor goes up, the interest rate and your monthly repayments will go up as well, and vice versa. Your monthly payments will not change as soon as Euribor does, but a month later on the next repayment date. For example, if Euribor changes on 20 June, your new monthly repayment amount will come into effect on 20 July.
If the loan the apartment is guaranteeing is repaid using money from the sale of the apartment or other money of your own, there are no obstacles to you selling the apartment. To do so, submit a signed application or Internet bank message to this effect, indicating your contract number, the amount being repaid and the date of repayment. You must also inform your loan administrator when and where the sale will be notarised, since a representative of the bank has to be present. The administrator will let you know the exact amount that needs to be repaid. If there isn’t enough money in your account to cover the amount on the date in question, your application will be annulled. In accordance with the law, the bank has the right to charge a fee for the early repayment of a loan, as set out in its price list.
Applying for a MES co-loan works as follows:
In order to release one property from serving as collateral, you’ll need to have the other property (i.e. the one that will continue to secure your loan) valued. To do this, order an expert assessment of the property and forward the results to your loan administrator along with a request to cancel the mortgage on the other property. The administrator will then tell you what your next steps are.
You don’t need to have an account with us in order to apply for a loan, but you will need to open one if you decide to accept our offer and enter into a contract. Your loan will be paid out into the account you open in Coop Pank, via which you’ll also make your repayments. Any co-borrowers will need to open an account with us as well before signing the contract.
You’ll find this under ‘Loans and Leasing’ in the Internet bank. The full schedule isn’t available in the app, but you will find your next monthly payment there.
In the case of loan contracts with fluctuating interest rates, the interest rate is amended after an agreed period. The interest rate comprises the base interest rate (Euribor) and a risk margin. When Euribor is amended, the interest rate on the basis of which interest is calculated is also amended. This affects the amounts of your monthly repayments.
A mortgage, or real estate pledge, is an agreement, where real estate (such as a home purchased with a loan) is set as collateral for the loan. This gives the bank the right to sell the collateralized property if you do not repay the loan.
However, a mortgage does not mean that the bank becomes the owner of the property. The owner is the person who bought the property, usually the borrower.
Yes. As with any applicant, the most important thing is that the funds available to you (in this case from your pension) are enough to cover your repayments. The only stipulation is that the loan must be repaid in full by the time you turn 75. If you need a longer repayment period, you might want to consider adding one of your children to the loan contract.
To change accounts, submit a hand-signed or digitally signed request or an Internet bank message to this effect, indicating which account you’d like to set as the one servicing your loan repayments. The account in question can belong to either the borrower or a co-borrower. Changing the account means amending your loan contract, but you won’t be charged for doing so.
First and foremost, the interest margin is affected by the borrower’s solvency and payment history.
A mortgage is established at a notary. For this, an agreement is made between the property owner and the bank, i.e., the mortgagee. Based on this agreement, a mortgage entry is made in the land register. If you buy real estate with a bank loan, the mortgage is usually set in the same contract as the purchase transaction.
This amount depends on the market value, location and liquidity of your collateral. As a rule, the minimum proportion of self-financing is 15%, but if you make use of EIS (former KredEx) guarantee you can reduce this amount to as little as 5%. Self-financing generally constitutes a financial contribution, but this can be zero if you have additional property. In this case, said property is counted as the part of the loan you’re self-financing.
Transfer the amount required to cover your monthly repayment to your home loan-linked account in Coop Pank by the due date set out in your contract (at the latest). The bank will deduct the repayment in the relevant amount from your account on the agreed date. We recommend having your income paid into Coop Pank, or else setting up a standing order (in an amount slightly higher than your monthly repayment) to transfer to your Coop Pank account. Don’t forget that whenever Euribor is amended, your repayment amount will also change.
In a typical home loan contract, an interest margin is established to which six months’ Euribor is added. The value of Euribor is amended every six months. But if you want to fix the interest rate, a specific rate is agreed on which then remains unchanged for the period in question, e.g. five years. Once this period comes to an end, the initial interest margin + six months’ Euribor once again applies to the contract.
It is good practice that for an individual borrower, the mortgage secures only the specific loan agreement. However, at the borrower's request, it is also possible to make a mortgage agreement that secures loans that the borrower will take in the future.
The mortgage ensures that the loan, interest, and other costs, such as bailiff fees and insurance premiums, are paid. The bank does not have to go to court in case of debt but can initiate the sale of the property. This takes place in the enforcement process through a bailiff, and the property is sold at auction.
If you feel happier knowing how much your home loan repayments will be five years in advance and you’re prepared to pay a little more in the long run, it’s worth weighing up whether to fix your interest rate. But if your budget allows for fluctuations in your monthly repayments or the amount you have left to pay isn’t very big, there’s no point in fixing the interest rate.
We take your salary, any business income, rent, parental benefits, family allowances, pensions, scholarships et al. into consideration. Where income is concerned, regularity and sustainability are important.
If the property is mortgaged, you still have the right to use, manage, and even sell your home, provided it does not reduce the value of the property or harm the bank's interests. The bank must be notified of the intention to sell, and a bank representative will also participate in the sale transaction and give consent to release the property from the mortgage (or transfer the mortgage to the buyer's bank) on the condition that the loan secured by the property is paid. If you only want to repay part of the loan, the bank must ensure that the remaining loan balance is secured by other property. Otherwise, the bank will not agree to delete the mortgage or transfer it to another mortgagee.
In summary, a mortgage gives the bank assurance that the loan provided by the bank is secured by real estate. At the same time, it allows the property owner to use, renovate, and sell the property if necessary. Although a mortgage may seem complicated, it is a common and mutually beneficial agreement that helps to acquire a home.
The interest rate can be fixed on all new and existing private client loans that are secured with property.
Yes. Coop Pank accepts income earned abroad which is regular and sustainable and for which there’s documentary evidence.
In Coop Pank, the interest rate can be fixed for a period of up to five years.
The fixed interest rate is determined by adding the fixing margin to the risk margin established in the loan contract.
In order to fix the interest rate, the interest type is amended in your loan contract. For this you’re charged an amendment fee in accordance with the current price list.
You can, but this is classed as an amendment to your contract and requires you to submit a signed statement to your loan administrator (or a message via the Internet bank) requesting this. The bank will then charge you the fee for amending the interest type in accordance with the price list.
No – as of 2024 this is no longer possible.
In case of an insured event, please contact If Insurance directly. As soon as possible, fill in the If Insurance claim form.
If you encounter repayment difficulties, we recommend contacting the bank immediately. We can offer a grace period or extend the loan term to help you avoid arrears.
An e-invoice is sent automatically every month to the bank where your loan was disbursed. If you wish to change your e-invoice account, you can easily do this in the small loan self-service environment.
Yes, absolutely! A loan can be repaid either partially or in full before the end of the contract period without any additional fees. If you repay the loan early, you only pay interest for the actual period of use. Early repayment helps you save on interest costs, and Coop Pank does not charge a penalty for it.
Yes, the interest rate is fixed for the entire repayment period and does not depend on Euribor fluctuations. This ensures that your monthly payment will not change.
We will transfer the funds to your account no later than one working day after signing the agreement and completing identity verification. The money will arrive in your current account in Estonia either on the same or the next banking day, depending on your bank, after we have made the transfer.
Applications submitted online or at a branch are usually answered within moments. In the case of a positive response, you can immediately sign the loan agreement.
To apply for a loan, please fill in the loan application either online on Coop Pank’s website or visit a Coop Pank office – choose the channel most convenient for you. Online applications can be submitted securely using an ID-card, Smart-ID, or Mobile-ID. After receiving a positive loan offer, you can sign the agreement digitally (using ID-card, Smart-ID, or Mobile-ID). If necessary, you may need to go through an identity verification process before the loan is disbursed. This can be done either via webcam on your smart device or at a Coop Pank branch. The whole process is designed to be as quick and convenient as possible – often the application takes only a few minutes.
Yes, you can add loan insurance to your existing small loan agreement. This can be done in the small loan self-service environment.
Yes, if you face temporary repayment difficulties, we recommend contacting the bank right away to find a solution together. Coop Pank can offer a grace period, with the length and terms agreed individually based on your situation. For example, the bank may extend the loan period or offer a temporary grace period during which you only pay interest. Prompt communication is important, as it helps prevent arrears from worsening. Together we will find the best solution for overcoming financial difficulties.
The most common reason is advance payment. If you have paid at least one monthly instalment in advance, no e-invoice is issued for that month, as the payment is already covered.
Full early repayment is free of charge. Partial repayment is also free of charge, provided the loan period remains unchanged. If you wish to change the loan term along with partial repayment, a contract amendment fee of €15 applies. Both partial and full repayments can be made in the small loan self-service environment.
The annual interest rate of Coop Pank’s small loans is fixed and calculated on the outstanding loan balance. The exact interest rate in your offer depends on your income and existing obligations – therefore it may be higher than the minimum rate.
When signing the loan agreement, a one-time agreement fee of 2% of the loan amount (minimum €35) applies, deducted from the disbursed loan amount. In addition, a monthly agreement administration fee of €1.5 is charged (included in your monthly instalment). Coop Pank does not charge an additional fee for early repayment. Before signing the agreement, please review all terms and the price list to understand the total cost of the loan.
At disbursement, the loan fee is deducted from the loan amount. If you also signed a loan insurance agreement, the first two months of insurance premiums are also deducted immediately.
If you have already signed the agreement and the loan has been disbursed, you can only submit a new application after making three instalment payments. If you have not yet signed the offer, we recommend submitting a new application for the higher amount you require. The amount offered depends on your repayment ability, so an increase is not always possible.
Yes, when submitting a loan application we ask you to provide a bank account statement for the last 6 months. The most convenient way is to upload it during the application process in our self-service environment, for example directly from your online bank. The account statement provides an overview of your income and obligations and helps us make a responsible lending decision.
Yes, contract changes are possible during the loan period. Changing the payment date and making a partial repayment without changing the term are free of charge. Any other amendments cost €15 per contract.
At the moment, we do not offer a refinancing loan. However, you are welcome to submit an application so that, if possible, you can repay your existing loan and service a new loan at Coop Pank.
You can add account statements automatically during the application process. Statements from all of your bank accounts must be provided.
Loan insurance can be terminated before the end date of a contract. Completed and signed applications should be e-mailed to finants@cooppank.ee.
If necessary, you can apply for a payment holiday. The length and conditions will be determined according to your needs and possibilities. Please send the completed and signed application by e-mail to finants@cooppank.ee.
In the small loan self-service environment, you can conveniently:
You can also add the account statement as a separate file. If you submit an account statement from a bank operating in Estonia, it must be digitally signed by the bank. For statements from a foreign bank (e.g. Finland), your own digital signature is required. Each statement must cover the last six months of transactions.
In this case, please provide proof or confirmation of the account closure. An official letter from the bank or a screenshot from internet banking showing that the account has been closed is acceptable. Please send this information by e-mail to klienditugi@cooppank.ee.
When specifying a credit card obligation, you must indicate the total credit limit.
A children’s deposit can be opened by a parent or guardian until their child or the child in their care turns 15. To this end, the child must have a current account in Coop Pank.
The deposit can be opened in our Internet bank or mobile app by clicking on “Children’s deposit” on the ‘Saving’ menu. Alternatively, you can open a deposit at any bank office.
Money can be transferred into the deposit not only by parents or guardians, but also by third parties like grandparents and friends you’ve shared the account number with.
There’s no minimum amount for transfers, but we do recommend setting up a standing order so that money is saved in the deposit on a regular basis.
The interest rate fluctuates throughout the period of the deposit, depending on the market conditions. You’ll find the latest rate here.
Interest is credited to the deposit monthly, on the first day of the following calendar month.
Start-up capital, also known as premium interest, is a gift from us to you when you first open a children’s deposit.
We transfer the capital to the savings account as soon as the contract has been signed. You can terminate the deposit ahead of time, and interim payouts can be made, but the start-up capital can’t be withdrawn.
If you terminate the deposit but then decide you want to open another one, start-up capital isn’t paid a second time.
When the depositor turns 18, the children's deposit agreement automatically ends. On the following day, the bank transfers the amount held in the deposit account to the depositor’s current account.
The bank automatically withholds income tax from monthly interest payments and passes information on to the Tax and Customs Board (TCB).
Income tax can be reclaimed via the child’s tax return. If you have any questions, call the TCB on 880 0811 or e-mail eraklient@emta.ee.
Yes – if necessary, payouts can be made on up to three occasions: during the child’s birthday month when turning 7, 10 and/or 15. The deposit must have been open for at least three years for a payout to be made. Only paid-in amounts can be withdrawn. Interest and start-up capital can’t be withdrawn until the child turns 18.
You can do this at any branch or by notifying us via the Internet bank. In this case, the start-up capital and the interest paid by the bank are deducted from the amount saved in the deposit.
If you terminate the deposit but then decide you want to open another one, start-up capital isn’t paid a second time.
Yes. However, it’s worth noting that in this case the bank won’t pay the start-up capital a second time.
No – one deposit per depositor is the rule in Coop Pank.
You’ll find the standard terms and conditions here.
In order to open a term deposit in Coop Pank, you have to have a current account with us. Deposits can be opened in our Internet bank or mobile app, or at the bank office.
You can also open a deposit with a future date. This means that the full amount to be transferred to the deposit must be in your current account on the starting date of the deposit.
Term deposits can be opened for anywhere from 1-120 months, i.e. up to 10 years.
The deposit’s interest rates are calculated on an annual basis. For example, if the annual interest rate is 4%, then the rate for a six-month deposit is 2%: if you deposit €1000 for 12 months at 4%, you’ll earn €40 interest, but for six months you’ll earn half that, i.e. €20.
Note that if you opt for monthly interest payments, the interest rate on the deposit is 0.05% lower.
Provided the deposit is active, you can change the extension conditions and the name of the deposit in our Internet bank or mobile app, or at any branch.
You can’t change the period or amount of the deposit, and you can’t make any additional payments into it.
You can opt for automatic extension when you enter into your contract, choosing whether to apply this solely to the deposit amount or to both the deposit amount and the interest.
If you opt to extend the deposit, then at the end of the period your contract is automatically extended for the same period at the current interest rate as indicated on the price list at the time (e.g. if the deposit period was previously three months, it’s extended by three months). The latest interest rates can be found here.
If you didn’t opt for automatic extension when entering into your contract, you can do this during the deposit period in our Internet bank or mobile app, or at the bank office.
Yes. You can do this in our Internet bank or mobile app, or at the bank office.
A private client can terminate the deposit without a service fee and will receive the money on the next calendar day. However, the bank has the right to make a payment to the depositor within 30 days.
In the event of early termination, Coop Pank doesn’t pay interest for the current deposit period. Where monthly interest payments are concerned, the bank deducts this from the deposit amount paid out.
You’ll find the standard terms and conditions here.
If you discover a transaction you didn’t make or one involving an unknown service provider, close your card and inform us immediately.
You can do this in the Internet bank or app, or by calling 669 0966at any time.
To challenge a transaction, submit an application to us in the Internet bank or app, or at any bank office.
First, close your card immediately. If you think there’s a chance you’ll find it, you can opt to block it temporarily. To close or block your card, log into the Internet bank or mobile app or call us on 669 0966 (available 24/7).
You can check and, if necessary, change your card limits in either the Internet bank or app.
In addition to your cash limits and payment for purchases, you can also set a limit on your contactless payments (up to €50) and switch off the option to make online payments.
If you set limits on your card, bear in mind that they should be as low as possible and that you only enable the functions you use on a daily basis. That way you’ll always be as protected as you can be against card fraud. If necessary, you can amend your limits quickly and easily in our app.
With a Coop Pank card you can withdraw cash from any bank’s ATM and from the more than 300 Coop stores around Estonia.
If you’ve signed up to the 'Useful' plan, you can withdraw up to €1000 per month free of charge using your debit card in Estonia and elsewhere in Europe. Note that if you withdraw cash abroad, you may be charged an additional fee (e.g. an access fee) by the bank operating the ATM, so check the information on or next to the ATM’s screen. If you have the 'Useful' plan, you can withdraw up to €1000 per month free of charge anywhere in Europe.
Cash deposits can be made with a physical Coop Pank card at any Coop store. Deposits can’t be made with a virtual card.
With the 'Useful' plan, cash deposits are free of charge, and you can pay in up to €1000 a day.
You can check your card’s PIN at any time in the Internet bank or app, and there’s no limit on how many times you can check it.
Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.
Note that you can only change a physical card’s PIN at ATMs whose operators enable this. You can’t change a virtual card’s PIN.
If you’ve lost your card or it’s been stolen, immediately block it in the mobile or Internet bank or call us on 669 0966. Let us know even if you’re not sure you’ve lost it – it can be blocked temporarily. To order a new card, call us on 669 0966 or send us a notification in the Internet or mobile bank. This will ensure that your credit card agreement continues on the same terms and conditions.
If you’ve lost your card or it’s been stolen, immediately block it in the Internet bank or app, or by calling us on 669 0966. Let us know even if you’re not sure you’ve lost your card – it can be blocked temporarily.
To order a new card, call us as soon as possible on 669 0966 or message us in the Internet bank or app. That way your credit card agreement will continue under the same conditions.
You can do this at any time in our Internet bank or app. If you change it before the 10th of the month (i.e. the repayment date), the change will take effect immediately and your repayments will start taking place that same month in the new way you’ve chosen. If you change it after the 10th of the month, your first repayment will take place in the new way on the payment date in the following month. Changing how you pay off your credit card is free of charge.
With one of our credit cards you get to choose how and when you repay the credit you’ve used. You can change how you go about it at any time, too, should you want or need to do so.
Contact us in the Internet bank or app to do this. If you want to change your monthly limit, cash limit or contactless limit, you can check and amend these yourself in the Internet bank or app. When setting limits on your card, bear in mind that they should be as low as possible and that you should only activate card functions that you use on a daily basis. That way you’ll always be as well protected as you can be against card fraud. If necessary, you can amend your limits quickly and easily in our app.
First, close your card immediately. If you think there’s a chance you’ll find it, you can opt to block it temporarily. To close or block your card, log into the Internet bank or mobile app or call us on 669 0966 (available 24/7).
If you close your card and don’t order a new one, we view this as you wanting to terminate your credit card agreement. If you close your card for some other reason (e.g. losing it), be sure to order a replacement. You have 30 days to do this, which we’ll notify you about. If you don’t, we’ll initiate the termination of your agreement and you’ll immediately have to repay the full amount you owe.
This means that all of the transactions you perform in a single month remain interest-free until the following month’s repayment date. For example, if you pay for something with your credit card on the 1st of the month, no interest is charged on that transaction for 40 days, since there are 40 days left until the following month’s repayment date. Whereas if you pay for something on e.g. the 20th, the interest-free period is 20 days.
Whether physical or virtual, an active card is required in order for a credit card agreement to be valid. If you don’t activate your new card, we’ll view this as you wanting to terminate your agreement.
The annual percentage rate or APR expresses all of the costs accompanying the issuing of a credit product over a one-year period. It shows how much the credit you use will actually cost you over that period.
You can conveniently see your credit card information in the Internet bank and app – by selecting My Bank - Cards. You can keep track of the used credit limit, the amount of interest accumulated to date and, if you wish, change the method of repayment.
A credit card can prove very useful when you’re travelling and need to hire a car or book a hotel room. You can pay for most things with a debit card, of course, but there are still some places that require a credit card.
A credit card enables you – but doesn’t oblige you – to make use of your credit limit in unexpected circumstances.
Moreover, using a credit card makes it easier for you to keep an eye on your spending if you want to track specific types of transactions, e.g. subscription-based services which are charged weekly or monthly.
You can check your card’s PIN at any time in the Internet bank or app, and there’s no limit on how many times you can check it.
Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.
Note that you can only change a physical card’s PIN at ATMs whose operators enable this. You can’t change a virtual card’s PIN.
All of Coop’s debit and credit cards, whether for private or business clients, can be ordered as virtual cards.
You can use the virtual card just like an ordinary card, in the following ways:
Note that Coop Sula deposits can’t be made with a virtual card in Coop stores. Nor can you use a virtual card as a Coop loyalty card when using your Wallet. A physical card is needed for both of these.
You’ll need your card’s details to make online purchases: the card number, CVC and expiry date. You can find all of these in our app or Internet bank. If the online store you’re shopping in supports Wallet payments, you can also use Apple Pay or Google Pay to pay by card.
No – the number you can have is limited to one virtual debit card and one virtual credit card at a time.
Yes – you can make cash withdrawals in Coop stores with your virtual card. To do this, you’ll need to make a purchase. Note that you can withdraw up to €100 per transaction.
Unfortunately, in-store deposits can’t be made with a virtual card: you’ll need a physical card for this.
You’ll find the card number, CVC and expiry date in the Coop Bank app and in the ‘Cards’ section of our Internet bank.
You can change your physical card’s PIN at any ATM whose operator enables this. You can’t change your virtual card’s PIN.
You can safely check your PIN at any time in our Internet bank or app.
If you’ve set up biometric identification (i.e. fingerprint or facial recognition), you can confirm up to 10 payments up to the value of €100 without entering your PIN2. After the 10th payment, your next one will need to be confirmed using Mobile ID, Smart ID or PIN2 on your ID card. Then you can start using biometric confirmation again.
You won’t be asked for your PIN2 for payments under €30 either. You can confirm up to five such payments in a row without entering your PIN2 or until you reach €100, after which you’ll have to confirm one payment again with your PIN2.
To have e-invoices sent to the bank, log in to our Internet bank (online or via our app) and click on ‘Payments’ and then ‘E-invoices’. Next, click on ‘Order new e-invoice’ and search for the company you want to order the e-invoices from in the ‘Invoice issuer’ row. Add the number you’ll find on the invoice sent to you to the ‘Reference number’ row. Finally, set the payment limit and select the account you want to pay the e-invoice from. If the company you’re looking for isn’t on the list of companies issuing e-invoices, contact the invoice issuer directly. Some companies do issue e-invoices but don’t allow them to be ordered via banks.
By requesting money, you can conveniently and quickly make interbank transfers. Choose 'Payments' from the bottom row and then click 'Request Money'. Requesting money is currently only available in our mobile app.
For the moment, you’ll still need to contact the issuer in order to cancel your order. However, this option will be added to our Internet bank in the near future.
Fill out the simple application to transfer the salary to Coop Bank and forward it to your employer. In this way, next month's salary will already be received in the Coop Bank account, and you can set up your regular payments without any worries. You must add your new current account number to the application, which you can quickly find in our app, internet bank or from the back of your bank card.
You can also find the application in the internet bank by selecting "My bank" and "Income diversion".
To transfer subsidies, pensions or parental benefits to a new current account, change your data in the Social Insurance Board's self-service. The forms are also available on the website of the Social Insurance Board. Another option is to print out the form, fill it and bring it to our bank office.
If you wish, you can mark the e-invoice under unpaid invoices as paid, after which this invoice will disappear from the list of unpaid invoices.
No Estonian banks are part of the system. In its place, e-invoices and standing order agreements were introduced in Estonia at the start of 2014, enabling clients to have invoices sent digitally to their bank. If you wish to, you can log in to the Internet bank and set up the automated payment of your e-invoices.
Wherever possible, Coop Pank always executes your payments as instant payments, which reach the recipient in a matter of seconds. If a payment can’t be made as an instant payment, we’ll let you know. If an instant payment fails, you can perform the transaction as a European payment if you’d like to. You’ll find the times for European payments here.
Due to the law and Coop Pank's risk appetite, transactions related to certain countries are restricted. You can find the list of countries here, the list changes over time.
If you make a payment to a private person, enter the person's full name in the field of the recipient – even if you’re making a payment to your own account. If you make a payment to a company, enter the full name of the company in the field of the recipient. The correct name of the recipient to whom you want to send money must always be entered in the field of the recipient.
If your name has changed, please inform us so that we can change it in our system as well. After that, payments will find their way to you as usual. To this end, send us a notification in the Internet bank or app, or call Customer Support on 669 0966.
In the app, you can create a defined payment by selecting Payments, New payment, New recipient from the footer.
In the Internet bank, you can create a defined payment after making the payment.
To delete a defined payment in the app, select Payments, Saved payments from the footer. To delete a defined payment in the Internet bank, select Payments, Defined payments from the header.
Yes – all of our cards can be added to Apple Pay and Google Pay and used on smart devices like watches and rings that have the Fidesmo, Fitbit, Garmin, Manage-Mii, Zep or Tappy payment apps. Find out more about smart means of payment here.
If you ordered a virtual card, it will be ready for use straight away – just add it to your Wallet or other smart device and start using it.
If you ordered a physical card, it will usually arrive at your contact address within five (5) working days. You can activate the card as soon as you’ve ordered it and start using it in Wallet.
If you ordered a physical card and it hasn’t turned up, call Customer Support on 669 0966.
You can do this quickly and easily in the Internet bank or app, choosing whether you want a physical card or a virtual one.
If you order a virtual card, it’ll be ready to use straight away – just add it to your Wallet or other smart device and start using it.
If you prefer a physical card, we’ll post it to your home or business address. Note that you can add your physical card to your Wallet and start using it on your smart device as soon as you order it.
In order to be able to use a card that’s posted to you, you first have to activate it in the Internet bank or app (by clicking on My bank -> Cards -> Activate). Business clients’ cards have to be activated by the company’s authorised representative. Never activate a card until you’ve actually received it. To activate a card, you’ll need to enter the 3-digit CVC you find on the back of the card.
You’ll find the PIN for your new card in the Internet bank or app once you’ve received and activated the card. To view the PIN, you’ll be asked to identify yourself again using biometrics or another means of authentication.
Be sure to call Customer Support on 669 0966 (8:30-19:00 Monday-Friday) if a bank card that’s been posted to you doesn’t turn up within a week, or if you’re unable to activate it.
No – don’t enter your card details or a security code you receive as an SMS on any website that doesn’t seem trustworthy. If you receive a call or e-mail asking you for your card details, you’re probably being scammed.
Always read the content of any message you’re sent: if it refers to a transaction you yourself didn’t instigate, contact the bank immediately and close your card.
First, close your card immediately. If you think there’s a chance you’ll find it, you can opt to block it temporarily. To close or block your card, log into the Internet bank or mobile app or call us on 669 0966 (available 24/7).
All Coop Pank cards come with the contactless payment option. You can use it to make quick and easy payments of up to €50 without entering your PIN or inserting your card in the terminal. All you have to do is tap your card against or hold it close to the terminal. Contactless payments are secure – for security reasons, the bank will sometimes ask you to confirm a transaction with your PIN, even for smaller amounts. You can make contactless payments anywhere, in Estonia or abroad – just look for the contactless payment sign on the terminal. The maximum amount allowed for contactless payments may vary from country to country.
Set use limits on your card (for card payments and/or cash transactions) in the Internet bank or app. You can also set a monthly limit covering all of your card transactions. In the interests of security, we recommend setting your limits as low as possible based on your actual card use.
Since contactless payments on public transport are technologically different from other card payments, you can pay contactless on buses, trams, trains and the like even if you’ve disabled contactless payments on your card.
In addition to Apple Wallet and Google Wallet, you can add your Coop Pank cards to smart devices supported by Garmin, Fitbit, Fidesmo, Manage-Mii, Tappy, Xiaomi and Zepp. You have to be at least 16 years old to add a card to your smart device.
Yes – all of our cards can be added to Apple Pay and Google Pay and used on smart devices like watches and rings that have the Fidesmo, Fitbit, Garmin, Manage-Mii, Zep or Tappy payment apps. Find out more about smart means of payment here.
Paying with a smart watch or other smart device is indeed safe, since your card details are never stored on your device or in the service provider's system when you pay. Instead, payments are approved based on the number linked to the device and on a unique code generated for that particular transaction. That way you can be sure your card details are protected.
You can withdraw cash in Coop stores using a smart device. To do this, you’ll need to make a purchase. You can withdraw up to €100 per transaction.
Cash deposits can’t be made in Coop stores with a smart device – only with a physical card.
However, you can use ATMs that enable contactless payments.
Unfortunately you can't yet use your loyalty card when paying with a smart device in Coop stores – you still need your physical card in order to use self-service scanners and get discounts.
You don't need to enable your card's contactless function when using Apple Pay or Google Pay, but you do need to enable it when using Garmin, Fidesmo and other smart means of payment. Note that contactless limits apply when using such devices.
No – when you open an account, you have to sign a settlement agreement, which includes the Terms and Conditions of Settlement Agreement together with the terms and conditions of a banking plan. You can choose our free ‘Basic’ plan.
Clients up to and including the age of 26 and those 55 or older always enjoy free banking in Coop Pank.
Yes. The 'Useful' plan costs €1.49 per month, and this fee is payable whether or not you use our services. That said, the plan is free for clients up to the age of 26 and over 55.
The 'Basic' plan is always free, but if you also order a physical debit card, it costs €1.00 per month.
Of course! And you can do so in our app or Internet bank. Note that if you switch from the free 'Basic' plan to the 'Useful' plan, it will change immediately; but if you switch from the 'Useful' plan to the free 'Basic' plan, it will change at the start of the next month.
You'll earn cashback by paying with your Coop Pank debit card, provided it's linked to an account for which you selected the 'Useful' plan. Cashback is only offered as part of the 'Useful' plan, the monthly fee for which is just €1.49. What plan do I have to be part of and which card do I have to use to earn cashback?
You can use Apple Pay anywhere you see that contactless payments or Apple Pay are enabled, both in store and online.
Hold your iPhone or Apple Watch against or close to the payment terminal the same way you would when making a contactless payment with a card.
You can also use Apple Pay in online stores and apps.
You can use all Coop Pank debit, credit and business client cards. Users can add their card(s) to Apple Wallet themselves via the Coop Pank mobile app.
A card user has to be at least 13 years old to add a card to Wallet. This is the age limit set by the service provider.
Yes, since your card details are never saved to your device or in the service provider’s system. Card details are not used when making payments – instead, payments are approved based on the number linked to the device and a unique code generated for that particular transaction. When using Apple Pay you can be sure your card details are protected.
You can withdraw cash in Coop stores using Apple Pay. To do this, you’ll need to make a purchase. You can withdraw up to €100 per transaction. Cash deposits can’t be made in Coop stores with Apple Pay – only with a physical card.
Apple Pay can be used at ATMs that enable contactless payments. Simply open Wallet, place your smart device on the contactless interface, enter your PIN (which you can safely check at any time in the app) and withdraw the cash you need.
The limit is the same as your card’s payment limit or monthly limit. You can check and change these in the Internet bank and app.
The same rules apply as when you pay with your card.
Any Apple devices which have Face ID or Touch ID. If you have an Apple Watch, it must be Series 1 or newer.
You can’t use your loyalty card when paying with a smart device in Coop stores. To make use of loyalty card discounts, download the Coop Estonia app and add your Coop Pank card as a payment method or pay for your purchases with Apple Pay.
You can use Google Pay anywhere you see that contactless payments or Google Pay are enabled, both in store and online.
Your phone must have NFC switched on if you want to make contactless payments.
Hold your smart device against the payment terminal the same way you would when making a contactless payment with a card.
You can also use Google Pay in online stores and apps.
View the standard terms and conditions here.
You can use all Coop Pank debit, credit and business client cards. Users can add their card(s) to Google Wallet themselves.
Yes, since your card details are never saved to your device or in the service provider’s system. Card details are not used when making payments – instead, payments are approved based on the number linked to the device and a unique code generated for that particular transaction. When using Google Pay you can be sure your card details are protected.
You have to be at least 16 years old to add your card to Wallet. This is the age limit set by the service provider.
You can withdraw cash in Coop stores using Google Pay. To do this, you’ll need to make a purchase. You can withdraw up to €100 per transaction.
Cash deposits can’t be made in Coop stores with Google Pay – only with a physical card.
However, you can use ATMs that enable contactless payments. Simply open Wallet, place your smart device on the contactless interface, enter your PIN (which you can safely check at any time in the app) and withdraw the cash you need.
The limit is the same as your card’s payment limit or monthly limit. You can check and change these in the Internet bank and app.
You can’t use your loyalty card when paying with a smart device in Coop stores. To make use of loyalty card discounts, download the Coop Estonia app and add your Coop Pank card as a payment method or pay for your purchases with Google Pay.
The same rules apply as when you pay with your card.
You can use Google Pay on any Android device that has the Android 5.0 (or newer) operating system. NFC has to be switched on as well.
The insurance applies to any durable goods* bought from a physical or online store whose purchase price is from €100-2500. The insurance period is one year from the date of purchase, and the excess is €30 per claim.
*Durable goods are items for which the manufacturer foresees a long period of use: mobile phones, tablets, laptops, clothes, shoes, electric scooters, precious stones and metals, leather goods, paintings, sculptures and more. They don’t include e.g. used items, foodstuffs, motor vehicles, plants or animals. Note that for certain goods (such as technical equipment) there’s a maximum compensation amount of €500. View the terms and conditions of purchase insurance here.
You heard right – pay for your purchase using your Coop Pank debit or credit card and it will be automatically covered for a full year.
Damage to property Example: You buy your child a scooter using your Coop bankcard. They fall while riding it, breaking the bar and front wheel attachments. The insurance covers the repair costs, with you only having to pay the excess of €30.
Destruction of property Example: The €450 mobile phone you’ve only just bought falls into the water when you’re fishing. There’s no way of restoring it, so the insurance covers the cost of replacing it to the same value, i.e. €420 (with the other €30 coming from your excess).
Theft Example: While you’re on holiday, thieves steal everything from your car boot, including the new sunglasses you bought a month ago. Since they’re covered by purchase insurance, you get the original cost of them back minus the €30 excess you have to pay.
Robbery Example: While at a nightclub, someone violently rips the handbag you bought just three months earlier out of your hands. The insurance covers the purchase price of the handbag, from which your excess of €30 is deducted.
New items for which the cardholder paid in full using a valid Coop Pank card and that cost from €100 to €2500 are insured. An insured event is any incidence of theft, robbery, sudden and unforeseeable destruction of or damage to an item purchased with the card which is not excluded by the insurance contract.
Since our purchase insurance partner is IF P&C Insurance AS, , you should report the incident* here so that your claim is handled as quickly as possible. Be sure to add the word ‘Coop’ to the policy field.
*By incident we mean an insured event, i.e. the sudden and unforeseeable destruction, damage or theft of the insured product. Losing a product or leaving it behind is not deemed an insured event.
Our purchase insurance doesn’t cover second-hand goods, plants, animals, high-power motor vehicles, foodstuffs and goods that are disposable or have a shelf life of less than three months. Nor does it extend to goods purchased using hire purchase.
No – an Internet bank statement serves as proof of purchase. View the terms and conditions of purchase insurance.
The cover starts as soon as you receive the goods and lasts for 1 year.
No more than €2500 will be compensated in the space of a year. The one-year period is counted from the date on which the card was issued. The sum insured for smartphones and mobile phones, tablets and laptops, photo and video cameras, precious stones and metals, fur items, paintings, graphics and sculptures is €500 per insured event.
The insurance doesn’t extend to products bought using hire purchase.
Yes, if the insured item can be repaired and doing so makes financial sense. Compensation in this case is based on the cost of the repairs, including necessary and reasonable transport costs. The entire purchase amount is compensated if repairing the item proves economically unfeasible. For example, it might make sense in certain cases to cover the cost of replacing a phone’s screen if the phone was dropped than to replace the phone as a whole.
The Cash Drawer is a flexible deposit that helps you save money automatically and effortlessly. It offers several saving solutions that support consistent accumulation. The money in the deposit also earns interest, helping your savings grow over time.
You can set up automatic transfers and/or deposit money yourself in the following ways:
With automatic saving, you can choose whether to save from all transactions, only card payments, or only bank transfers. The setup is easy and can be done or changed in the Coop Pank mobile app or internet bank.
Third parties can also deposit money into the Cash Drawer using a standard payment order via bank transfer.
The savings in your deposit will earn 2% interest. We pay this out in accordance with our price list, which you can find here. In calculating interest we take as its basis the balance of the Cash Drawer at the end of each calendar day, the number of days the deposit has been maintained and the calendar year, which is considered to be 365 days. Interest is paid once a month. If the Cash Drawer agreement is terminated prior to the end of a month, no interest is paid for that month.
You can have your savings transferred to your account for use the next day free of charge. If you’d like to use the money straight away, you can do so for a fee as set out in our price list.
Anyone from the age of 7 can get themselves a Cash Drawer deposit.
You’ll find the standard terms and conditions of the Cash Drawer here.
You can maintain your deposit for as long as you like.
Cash can be withdrawn at more than 300 Coop stores across Estonia.
No, they can’t see how much is in your account. You yourself can check your balance in our Internet bank and mobile app.
There are two limits on a debit card: cash limit and payment limit. Cash withdrawal is issued at the expense of the cash limit and purchases are covered by the payment limit. Thus, it’s possible that you have enough money on the card, but the transaction is rejected by the bank because you have exceeded the relevant limit. You can change the card limits on the Internet bank and mobile app, or at a bank office.
No – to withdraw cash at a Coop checkout, you always need to confirm the transaction with your PIN.
No bonus points are awarded for cash withdrawals.
For a single transaction, the minimum deposit amount is €5. You can deposit up to €1000 per day and up to €2000 per month. If the deposit is made in euro coins, a maximum of 50 coins per day is accepted.
The transaction won’t be able to be performed. You can check the balance of your cash deposits in our Internet or mobile banks.
No – cash deposits are always a separate transaction and aren’t done at the same time as making a purchase. If you’d also like to purchase something, the person serving you will perform two transactions: the cash deposit and the purchase transaction. Note that if you want to deposit a large quantity of coins in your account, the person serving you has the right to decline to do so if it’s likely to inconvenience other shoppers and generally affect store operations. In such cases we thank you for your understanding.
Note that cash can’t be paid in using a virtual card.
Immediately, so you can start using it straight away.
The person serving you will always count the cash being deposited in full view. The amount can also be seen on the card terminal screen, so make sure you check it before confirming the transaction with your PIN. The person serving you can’t see your account balance.
No. Cash can only be deposited in your own Coop Pank account.
Any private-client debit or credit card. The cardholder needs to be at least 16 years old to join the programme.
No. Once you’ve joined the programme, we’ll make sure all your new cards stay linked to it.
When registering as a My Alexela client, you enjoy a 3 s/l fuel discount if you are an Alexela electricity or natural gas contract holder. The advertised campaign prices apply to the campaigns.
In addition, you also earn digital stamps (i.e. Alexela money) with every purchase. You can use these to pay for any Alexela products or services. For example, the bonuses you earn from fuel can be used to pay your electricity and/or gas bills or to buy whatever you want from Alexela cafés & stores.
You can also exchange your digital stamps for a free hot dog or coffee, and you get a permanent discount of 15% on hot drinks in Alexela’s cafés & stores.
Yes! You’ll be gifted with five bonus digital stamps each month. This means, for example, that in just four months you’ll have amassed enough stamps from your contract to get a free coffee or hot dog.
You earn digital stamps on every purchase. For every 10 litres (and kg) of fuel you buy, every 10-euro purchase you make in an Alexela café & store and every 10 euros paid for trailer rental, you earn 1 digital stamp. Plus, if you have a gas and/or electricity contract with Alexela, or a home charger contract for an electric car for personal use, you’ll be gifted 5 digital stamps every month. Purchase amounts are added together.
You must have collected a minimum of 100 digital stamps to exchange them for money. 100 digital stamps = €10. Please note that for 20 digital stamps you can already choose a free hot dog or coffee.
You can get a free coffee or hot dog at any Alexela café & store for 20 digital stamps.
You’ll need to present your ID card to do this. Inform the person serving you that you want to use your digital stamps to get the free coffee or hot dog and show them your ID card at the register.
As part of the community program, each member can contribute to national defense through digital stamps collected in the Minu Alexela loyalty program, either via a monthly automatic recurring donation or by making one-time contributions in the Minu Alexela environment. The minimum contribution amount in both cases is 5 digital stamps, with an upper limit of 25 digital stamps (in increments of 5).
Digital stamps collected during one calendar year are valid until 31 January the following calendar year.
You’ll find this information in the Alexela app or on the self-service site.
No. Other discounts aren’t added to campaign discounts.
If an instalment isn’t paid by the due date, we’ll text you a payment reminder. The costs and default interest related to overdue payments are calculated according to the price list. If you experience ongoing problems in making your repayments, we recommend contacting us so we can find a solution. E-mail us at klienditugi@cooppank.ee or call us on 669 0966.
Säästukaart Pluss holders can view their card-related information in our mobile app and Internet bank. All Säästukaart Pluss clients can access our app and online bank.
Activate your Säästukaart Pluss in whichever way suits you:
To amend your contact details, call us on 669 0966 (Mon-Fri 08.30-19.00) or e-mail us at klienditugi@cooppank.ee.
You can view your card-related information in our mobile app and Internet bank. All Säästukaart Pluss clients can access our app and online bank: to log in, simply identify yourself using Smart ID, Mobile ID or your ID card.
Your new card should reach you within three working days. If it’s taking longer to arrive, contact us by e-mailing klienditugi@cooppank.ee or calling 669 0966.
You can change it in our mobile app or by logging in to our Internet bank. Alternatively, contact customer support at 669 0966 (Mon-Fri 08.30-19.00) or klienditugi@cooppank.ee or come into any of our offices.
You can change them in the mobile app or Internet bank.