Amended principles of processing customer data to come into effect on 1 October 2022

On 1 October 2022 Coop Bank will update the principles of processing customer data.

The main changes are as follows:

• Based on justified interest, processing of customer data is allowed for software development and dissemination of customer surveys among other things.
• The principles of processing customer data have been supplemented with the requirement derived from the General Data Protection Regulation, according to which a request concerning processing of customer data must be answered within one month from the date on which it was received.
• • Another addition concerns replies to queries: implementation of a customer’s rights cannot cause damage to other customers or to the justified interest and rights of the Coop Bank Group (including commercial secrets and intellectual property).

You can view the new principles of processing customer data here.