If you’ve set up biometric identification (i.e. fingerprint or facial recognition), you can confirm up to 10 payments up to the value of €100 without entering your PIN2. After the 10th payment, your next one will need to be confirmed using Mobile ID, Smart ID or PIN2 on your ID card. Then you can start using biometric confirmation again.
You won’t be asked for your PIN2 for payments under €30 either. You can confirm up to five such payments in a row without entering your PIN2 or until you reach €100, after which you’ll have to confirm one payment again with your PIN2.
By requesting money, you can conveniently and quickly make interbank transfers. Choose 'Payments' from the bottom row and then click 'Request Money'. Requesting money is currently only available in our mobile app.
Fill out the simple application to transfer the salary to Coop Bank and forward it to your employer. In this way, next month's salary will already be received in the Coop Bank account, and you can set up your regular payments without any worries. You must add your new current account number to the application, which you can quickly find in our app, internet bank or from the back of your bank card.
You can also find the application in the internet bank by selecting "My bank" and "Income diversion".
To transfer subsidies, pensions or parental benefits to a new current account, change your data in the Social Insurance Board's self-service. The forms are also available on the website of the Social Insurance Board. Another option is to print out the form, fill it and bring it to our bank office.
No Estonian banks are part of the system. In its place, e-invoices and standing order agreements were introduced in Estonia at the start of 2014, enabling clients to have invoices sent digitally to their bank. If you wish to, you can log in to the Internet bank and set up the automated payment of your e-invoices.
Wherever possible, Coop Pank always executes your payments as instant payments, which reach the recipient in a matter of seconds. If a payment can’t be made as an instant payment, we’ll let you know. If an instant payment fails, you can perform the transaction as a European payment if you’d like to. You’ll find the times for European payments here.
Due to the law and Coop Pank's risk appetite, transactions related to certain countries are restricted. You can find the list of countries here, the list changes over time.
If you make a payment to a private person, enter the person's full name in the field of the recipient – even if you’re making a payment to your own account. If you make a payment to a company, enter the full name of the company in the field of the recipient. The correct name of the recipient to whom you want to send money must always be entered in the field of the recipient.
If your name has changed, please inform us so that we can change it in our system as well. After that, payments will find their way to you as usual. To this end, send us a notification in the Internet bank or app, or call Customer Support on 669 0966.
In the app, you can create a defined payment by selecting Payments, New payment, New recipient from the footer.
In the Internet bank, you can create a defined payment after making the payment.
To delete a defined payment in the app, select Payments, Saved payments from the footer. To delete a defined payment in the Internet bank, select Payments, Defined payments from the header.
To have e-invoices sent to the bank, log in to our Internet bank (online or via our app) and click on ‘Payments’ and then ‘E-invoices’. Next, click on ‘Order new e-invoice’ and search for the company you want to order the e-invoices from in the ‘Invoice issuer’ row. Add the number you’ll find on the invoice sent to you to the ‘Reference number’ row. Finally, set the payment limit and select the account you want to pay the e-invoice from. If the company you’re looking for isn’t on the list of companies issuing e-invoices, contact the invoice issuer directly. Some companies do issue e-invoices but don’t allow them to be ordered via banks.
For the moment, you’ll still need to contact the issuer in order to cancel your order. However, this option will be added to our Internet bank in the near future.
If you wish, you can mark the e-invoice under unpaid invoices as paid, after which this invoice will disappear from the list of unpaid invoices.
Banknotes in euros or other currencies in use in Member States of the European Union may only be taken into Russia or Belarus for personal use. This restriction does not extend to the currencies of third countries.
In travelling to or returning from Russia or Belarus, cash in excess of 10,000 euros must be declared at Customs. More information about the declaration of cash can be found on the website of the Estonian Tax and Customs Board.
Banks are prohibited from accepting deposits of more than €100,000 from Russian and Belarusian citizens and residents. In terms of existing clients, this means that the account balance and value of deposits of such a client in the bank may not exceed €100,000 and that the bank may not pay the client interest on their current account balance and deposit if this means that the client’s assets in the bank would exceed €100,000.
This prohibition is not applied to citizens and residents of Russia and Belarus who hold the citizenship of a European Union Member State, a country belonging to the European Economic Area or Switzerland, or who hold a temporary or permanent residence permit in a European Union Member State, a country belonging to the European Economic Area or Switzerland.
Coop Pank AS suspended all payments to Russian and Belarusian banks on 8 April 2022. This restriction extends to all subsidiaries of Russian and Belarusian banks that may be registered or operate outside of Russia and Belarus.
Starting from 19 August 2022 Coop Pank AS no longer accepts payments linked to Russia or Belarus. This means that starting from 19 August 2022 it is no longer possible to receive payments in an account opened in Coop Pank AS initiated by:
Coop Pank AS may also decline to perform a transaction if it identifies a Russian or Belarusian party in the goods supply chain or otherwise involved in the transaction or if the final beneficiary of the goods or service is Russian or Belarusian.
As an exception, payments linked to Russia or Belarus will be accepted if they pertain to the national interests of Estonia or humanitarian reasons, such as benefits or pensions. We will also allow our clients, as an exception and for valid reasons, to accept payments related to exiting businesses linked to Russia or Belarus.
Citizens and residents of and companies registered in the European Union who have decided to continue pursuing business relations with Russia or Belarus must bear in mind that they are obliged to follow and comply with all of the sanctions imposed by the European Union. The most up-to-date overview of sanctions can be found on the European Union sanctions map.
Countries, for which settlements are limited.
Mastercard suspended its operations in Russia on 10 March 2022, as a result of which Coop Pank cards can no longer be used for transactions in Russia. Coop Pank cards can be used for all outside Russia transactions as usual.
Opening an account with us is free of charge for Ukrainian citizens. New clients benefit from a 12-month discount period starting from the date they join us, during which the monthly fee for the ‘Useful’ plan is waived (the regular price being €1.49 per month).
Ukrainian citizens who want to open an account must present one of the following documents:
To open an account, pop in to your nearest bank office.
If a Ukrainian citizen starts a new company in Estonia (from 24 February 2022) and wants to open an account in Coop Pank, the account opening fee will be waived. Other services will be charged according to the ordinary price list, and whether we agree to open the account depends on the bank’s risk appetite.
Information is available on the kriis.ee website: https://kriis.ee/uudised/siseministeerium-lihtsustas-sojapogenikele-isikukoodi-andmist and https://kriis.ee/julgeolekuolukord-euroopas/info-ukraina-sojapogenikele.
Yes. Estonian banks and ATMs are operating as normal and there has been no increase in demand for cash. Should the desire to withdraw cash increase, banks will be able to meet this demand in cooperation with the Bank of Estonia.
Private and company deposits in Estonian banks are guaranteed up to the value of €100,000 per depositor per bank via the Guarantee Fund.
For example, if someone deposits €1 million in a bank operating in Estonia and another million in another bank operating in the country, the amount they are guaranteed is €200,000.
Estonian banks and bank services are functioning as normal, and the availability of cash is ensured. That said, everyone should have a small amount of cash to hand at any given time. A sensible amount would be enough to cover ordinary needs for a few days. We don’t recommend holding on to larger amounts of money in cash. The money that clients and companies hold in bank accounts is guaranteed, and there are specific plans in place in local banks to ensure their continued operation and the availability of money in various crisis scenarios. We also recommend familiarising yourself with the state’s guidelines on the website www.kriis.ee.
Banks keep a constant and very close watch on economic, geopolitical and security developments in the countries they operate in. For banks here in Estonia that now involves keeping an even closer eye on things, but nothing all that different to our everyday work has arisen so far.
Take a look at this press release issued by the Bank of Estonia: "How does the war in Ukraine affect banking in Estonia?".
Given the ongoing situation, we call on everyone to apply critical thinking to information they read online and to put their trust in reliable sources. Remember that scammers make the most of any situation – they play on people’s emotions to get them to make rash decisions and cheat them out of money. They might play up the risk of a cyberattack to scare you, or exploit your good side by pretending to represent a charity. Be on your guard, and think critically! More information about how to recognise scams can be found on the website of the Banking Association.