Dear client, Phone scams, where fraudsters introduce themselves as bank employees and try to gain access to your money or data (PINs), are spreading. If you have any suspicions, please end the call immediately and inform us of the incident. More information on how to recognise phone scams is accessible at eiaitah.ee.
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One of our main goals is the satisfaction of our clients with the services of and service at Coop Pank. We work hard every day to achieve this, and your feedback will help us do everything even better.
Please contact us in the manner that suits you the best in order to leave your feedback (suggestions, questions or complaints):
A complaint is any grievance filed, by a client, pointing to a deficiency in our activities.
If there is a grievance, a complaint may be filed in any form. Our objective is to resolve any complaints as quickly as possible and so that you obtain an answer and a solution to your problem. Complaints are provided with replies without delay but not later than within fifteen (15) days for private clients and thirty (30) days for corporate clients.
If a complaint filed is more complex and necessitates the gathering of clarifying information or data, the time required to reply to the file may become longer. The client is notified about this situation immediately either in writing or over the telephone, and why the resolution of their complaint is delayed is explained to them. Furthermore, notification is provided about when a prospective reply will be given.
If there is dissatisfaction with the solution proposed by us, the client can always contact supervision or pre-trial authorities. The following list is not complete and may depend on the content of the given complaint.
Supervision of the Coop Pank AS group of companies is performed by the Estonian Financial Supervision Authority (address Sakala 4, 15030 Tallinn, tel 668 0500, Fax 6680501, e-mail email@example.com). The website of the Financial Supervision Authority is www.fi.ee, with information available about filing complaints.
The consumer is entitled to turn to the Estonian Consumer Protection Board (Consumer Disputes Committee) in order to defend a right that has been violated or an interest that has been harmed. The Estonian Consumer Protection Board is located at Rahukohtu 2, 10130 Tallinn, Hotline 620 1707, Switchboard 620 1700, Fax 620 1701, e-mail firstname.lastname@example.org. The website of the Estonian Consumer Protection Board is www.tarbijakaitseamet.ee.
Any complaints related to the processing of personal data may be filed with the Estonian Data Protection Inspectorate (address Väike-Ameerika 19, 10129 Tallinn, Hotline 627 4144 (10 a.m. to 12 noon and 2 p.m. to 4 p.m., Monday to Friday), Switchboard 627 4135, e-mail email@example.com). The website of the Estonian Data Protection Inspectorate is www.aki.ee.
In the event of recourse to a court, jurisdiction has to be established. Information is available at www.kohus.ee.