You can confirm up to 10 payments using biometric identification (through fingerprint or facial recognition), provided that none of them exceed 100 euros. The 11th payment needs to be confirmed using Mobile ID, Smart ID or PIN2 on your ID card. Thereafter you can confirm another 10 payments using biometrics.
This limit applies in all channels: when making payments in our Internet and mobile banks, at third-party outlets and via a bank link.
The number of times you can confirm payments using biometrics is user-based and covers all of the accounts you are authorised to use – so for example you can still only confirm 10 consecutive payments even if you do so from your own account, your child’s account and your company’s account one after the other.
Biometrics cannot be used to confirm more than one payment at a time.
To confirm a payment in the app using biometric authentication you will need to show your face to your device’s camera or place your finger on the screen after clicking ‘Confirm’ on the payment form.
When using biometrics to confirm a payment in the Internet bank, at a third-party outlet or via a bank link you will receive a payment confirmation notification on your phone which opens in the app in the form of a control code. If you don’t receive such a notification, open the app using the control code to view the payment form. If the code on the app form is the same as the one shown in the channel in which you initiated the payment and your face or fingerprint is recognised, your payment is confirmed.
You will still need to use Mobile ID, Smart ID or PIN2 on your ID card to enter into or amend contracts.