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Customer Support

669 0966
Mon-Fri 08.30-19.00

klienditugi@cooppank.ee

Available 24/7 for blocking the card or Internet bank access: 669 0966

Coop Pank
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Coop Pank AS, Maakri 30, 15014 Tallinn, Registry code: 10237832, SWIFT/BIC: EKRDEE22

You are on the website of the companies Coop Pank AS and Coop Liising AS that provide financial services and the insurance marketing company Coop Kindlustusmaakler AS. Before committing to an agreement read the terms and conditions of the respective service and, if necessary, consult an expert. By continuing to use the site, you are agreeing to the terms and conditions of website use.

    Debit card

    You can choose whether to order a physical plastic card or just add an environmentally friendly virtual card to your smart device.

    Our debit card is ready to use straight away and earns you a valuable bonus. Now you can leave your actual wallet at home, because you can activate a virtual card as soon as you’ve ordered it and start using it in Wallet.

    With a plastic card, you can withdraw cash from your nearest ATM at any time fee-free.

    With one of our free, environmentally friendly virtual cards, you can perform all payments and withdraw cash from any ATM with the cashless payment logo on it.

    Pay for bigger items with your Coop Pank card and they'll be automatically insured!

    Why choose a Coop Pank debit card?

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    An extensive cash network

    Banking with us, you enjoy access to the largest cash network in Estonia. Join our 'Useful' plan and you can use your card to withdraw cash from the nearest ATM – whichever bank it belongs to – or from any Coop store without incurring any additional fees.

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    Payment insurance for bigger purchases

    Pay for more expensive items with your Coop Pank card and they'll be automatically covered with purchase insurance.

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    Smart ways to pay

    Instantly activate your card in Wallet for quick and easy payments with Apple or Google Pay, a smart watch or a smart ring. We support a wide range of devices to which you can safely link your card, be it physical or virtual.

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    Useful cashback

    Make sure you always pay with our card in Coop stores, since you’ll earn 1% back on every purchase. We credit this bonus to your account each month.

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    Cash Drawer

    The easiest option for short-term saving is to open the Cash Drawer, where you can set up different automatic saving methods. The amount accumulated in the Cash Drawer earns interest, but is also available for you to use quickly if needed.

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    Security first and foremost

    You can quickly check your bank card's PIN in our Internet or mobile bank at any time. To make sure your banking is as convenient but also as secure as possible, you can identify yourself biometrically and remind yourself of your PIN whenever you need to. You can also use the app to manage your card limits and, if necessary, block or close a card.

    Coop Pank's payback

    Coop Pank's payback

    Each month, one lucky client gets everything they spent the previous month paid back to them. And if you transfer your salary payments to your Coop account, we'll pay double!
    Everyone who performs at least five transactions a month with one of our cards is entered in the draw.

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    Debit card – good to know

    • You can view the price list here.

    • You can view the terms and conditions here.

    • You'll find the calculator here.

      • You can order your new card in either virtual or plastic form. Virtual cards are always free of charge.
      • You can order a new bank card quickly and easily via our Internet or mobile bank. Your card will then be posted to your home address (unregistered), normally reaching you within a week. Before ordering a card, make sure your contact details in the bank are up to date.
      • In order to start using your card, you'll first have to activate it. You can do this by clicking on ‘Cards' in the Internet or mobile bank. If the card in question is an additional card, it will need to be activated by the account holder. Never activate a card until you've actually received it. To activate a card in the Internet bank, enter the last four digits of the card number.
      • Be sure to call us on 669 0966 (8:30-19:00 Monday-Friday) if a bank card you've ordered doesn't turn up or you're unable to activate it.
      • Note that although you can change a plastic card’s PIN at any ATM (provided the machine’s operator enables this), you can’t change the PIN on a virtual card.
      • You'll find out what the PIN for your new card is once you've activated the card in the Internet or mobile bank (‘My bank' - ‘Cards' - ‘Settings')
      • You can check the PIN at any time in the Internet or mobile bank, and there's no limit on how many times you can check it – simply do so any time you need to remind yourself of it
      • Viewing your PIN is entirely safe, since you'll be asked to identify yourself again using biometrics or another means of authentication

    • Find out more about secure card use here.

    Offers from partners

    All offers

      • All of Coop’s debit and credit cards, whether for private or business clients, can be ordered as virtual cards.

      • You can use it just like an ordinary card, in the following ways:

        • You can add the virtual card to your digital wallet (Apple/Google Pay) or other smart device and make purchases wherever you see the cashless payment logo or the Wallet logo.
        • You can buy things online. The card details you’ll need for online shopping (the card number, CVC and expiry date) can be found in our app or Internet bank.
        • You can use ATMs that enable contactless payments to withdraw cash and check your account balance.
        • You can add your card to the Coop Estonia app to get personalised offers in Coop stores.

        Note that Coop Sula services (cash deposits and withdrawals in Coop stores) can’t be used with a virtual card – you’ll still need a physical card for this.

      • You’ll need your card’s details to make online purchases: the card number, CVC and expiry date. You can find all of these in our app or Internet bank. If the online store you’re shopping in supports Wallet payments, you can also use Apple Pay or Google Pay to pay by card.

      • No – the number you can have is limited to one virtual debit card and one virtual credit card at a time.

      • Unfortunately, no – you’ll still need your physical card to make cash deposits and withdrawals in Coop stores.

      See all questions

      • You can check your PIN at any time in the Internet or mobile bank, and there’s no limit on how many times you can check it – simply do so any time you need to remind yourself of it.

        Viewing your PIN is entirely safe, since you’ll be asked to identify yourself again using biometrics or another means of authentication.

        Note that you can change your PIN at any ATM provided that the machine’s operator enables this.

      • If you’ve lost your card or it’s been stolen, immediately block it in the mobile or Internet bank or call us on 669 0966. Let us know even if you’re not sure you’ve lost it – it can be blocked temporarily. To order a new card, call us on 669 0966 or send us a notification in the Internet or mobile bank. This will ensure that your credit card agreement continues on the same terms and conditions.

      • You can check and, if necessary, change your card limits in either the mobile or Internet bank.

        In addition to your cash limits and payment for purchases, you can also set a limit on your contactless payments (up to €50) and disallow your card from being used to make online purchases.

        If you set limits on your card, bear in mind that they should be as low as possible and that you only enable the functions you use on a daily basis. That way you’ll always be as well protected as you can be against card fraud. Besides, changing your limits in the mobile or Internet bank is so easy that you can do it in a matter of seconds any time you need to.

      • With a Coop Pank card you can withdraw cash from any bank’s ATM and from all 320 Coop stores.

        Withdrawals are free of charge if you’ve joined our 'Useful' plan. If you have the 'Useful' plan, you can withdraw up to €1000 per month free of charge anywhere in Europe.

        Cash deposits can be made with a Coop Pank card at any Coop store.

        With the 'Useful' plan, cash deposits are free of charge and you can pay in up to €1000 a day.

      • If you discover a transaction you didn’t make or one involving an unknown service provider, close your card and inform the bank immediately.

        You can close your card in the mobile or Internet bank or by calling us on 669 0966 around the clock.

        To challenge a transaction, submit a statement to us in the Internet or mobile bank.

      See all questions