Paying with a debit card will give you the most favourable prices at Coop stores and earn you 10% more bonus points on your purchases, which can be used to pay for following purchases.
Our card enables to withdraw and deposit cash at all 330 Coop stores.
Make quick and easy contactless payments. You can also use all of our cards for making payments online.
We are the first bank in Estonia whose private customer cards include purchase insurance. Just always pay with our debit or credit card and all your bigger purchases are automatically insured for 180 days.
You can check your debit or credit card’s PIN in our Internet bank or Mobile bank as many times as you need.
What is purchase insurance?
Purchase insurance is 180-day insurance cover automatically applied to your larger purchases for which you have paid by a Coop Pank debit or credit card.
Which purchases are covered by purchase insurance?
Purchase insurance applies to every purchase of durable goods* made from a shop or online store that costs €100-2,500. The deductible per each insured event is €30.
* Durable goods are products designed for long-term use by the manufacturer: mobile phones, tablets and laptops, clothes, footwear, electric scooters, precious stones and metals, fur products, paintings, sculptures, etc. For example, used goods, food, motor vehicles, plants and animals are not durable goods. Please note that the maximum indemnity limit for certain goods (e.g. technical equipment) is €500. Read more about the terms and conditions of purchase insurance here.
Does purchase insurance also apply to goods purchased abroad or ordered from an online store?
Yes, just pay the purchase using your Coop Pank debit or credit card and your purchase will automatically be covered for 180 days.
What should I do in the case of an insured event?
As the purchase insurance partner of Coop Pank is IF P&C Insurance AS, please report the insured event* here so we can handle your claim faster. Just write the keyword “Coop” in the policy field.
* Insured event means the sudden and unforeseeable destruction, damage or theft of the insured product. Losing or forgetting a products is not deemed an insured event.
Do I have to keep the purchase receipt to receive compensation in the case of an insured event?
No, a statement from the Internet bank is enough to prove the purchase related to the insured event.
Read the terms and conditions of purchase insurance here.
With Coop Pank debit card you can get best offers. See offers here.
All the Coop Pank bank cards have the contactless payment option. Using contactless payment, payments in smaller amounts may be made conveniently and quickly: payments under 50 euros may be made without entering the PIN code or inserting a card into the terminal. All you have to do is wave your card at the terminal.
Contactless payments are secure: from time to time, in the interests of security, the bank requests the confirmation of a transaction also in the case of smaller amounts.
Contactless payments may be made anywhere, both in Estonia and abroad, and you will recognise the relevant terminals based on the marking (on the terminals) for contactless payment. The maximum amount permitted for a contactless payment may vary in different countries.
Set use limits for your card in the Internet or mobile bank: limits may be set for card payments or cash transactions. In addition, it is possible to set a monthly limit applicable to all card transactions. In the interests of security, we recommend that use limits on a card should be set according to the actual use of the card and that they should be as low as possible.
If you have an account with Coop Bank and you are an internet bank user, you can order your new bank card from internet or mobile bank to your home. The bank card will be sent by post to your home address, you can activate the card yourself and view the PIN code in the internet and mobile bank.
In order to use your card sent by mail, it must be first activated in the internet or mobile bank by navigating in the menu: My Bank -> Cards -> Activate. In the case of an additional card, the account holder can activate the card. Before activating the card, make sure you have received it. When activating the card in the internet bank, you must enter the last 4 digits of the card. Before using the card, write your signature on the back of the card.
If the bank card is activated, you can conveniently view its PIN code in the internet or mobile bank by going to the menu: My Bank -> Cards -> Settings. From there, click on the "View PIN" link. For security reasons you will be asked to identify yourself once again with Smart-ID, mobile ID or ID card, and then you will be shown the bank card PIN code on the screen for 90 seconds.
Please contact our customer service by phone 669 0966 (Mon-Fri 08.30-19.00) if the ordered bank card has not reached you or you are unable to activate the card.
