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    Coop Kindlustusmaakler
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Customer Support

669 0966
Mon-Fri 08.30-19.00

klienditugi@cooppank.ee

Available 24/7 for blocking the card or Internet bank access: 669 0966

Coop Pank
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Coop Pank AS, Maakri 30, 15014 Tallinn, Registry code: 10237832, SWIFT/BIC: EKRDEE22

You are on the website of the companies Coop Pank AS and Coop Liising AS that provide financial services and the insurance marketing company Coop Kindlustusmaakler AS. Before committing to an agreement read the terms and conditions of the respective service and, if necessary, consult an expert. By continuing to use the site, you are agreeing to the terms and conditions of website use.

    Payments

    A person working at a computer in an office. The computer screen shows the Directo program.

    Quick and secure payments for your business

    We offer a variety of payment solutions to enable your business to go about its everyday banking as securely as possible, but also with a minimum of fuss. Whether you need to make instant payments to recipients in Europe or want to set up convenient standing orders for your partners, we’ve got what you need!

    As part of our Corporate plan, intrabank and European payments are free of charge in our electronic channels.

    We also support the very handy Apple Pay and Google Pay, and you can confirm payments biometrically in our mobile bank.

    A person is sitting on a blue sofa with a laptop on their lap, making transfers.

    E-invoices

    An e-invoice is an electronic invoice sent to an Internet bank which replaces an invoice forwarded on paper or by e-mail. E-invoicing is secure and will save your company both time and money.

    A woman in a green blouse is holding a smartphone and a credit card. She is making a payment.

    Standing orders

    Standing orders are useful for making regular, fixed payments (e.g. deposits or donations). A specific amount or the entire account balance can be automatically transferred via a standing order. Once a day, once a week, once a month or once a quarter can be selected as the payment frequency.

    A person is sitting at a table in a spacious room, using a laptop and talking on the phone.

    Defined payments

    A defined payment is a saved, pre-completed payment order with which you can quickly and easily make repeated payments to the same recipient – for example, to pay bills.

    Payment types

    Intrabank payments

    With intrabank payments, the accounts of both the payer and the recipient are in Coop Pank. For this reason, payments tend to reach their recipients instantaneously.

    CurrenciesEUR, DKK, NOK, SEK
    Payment speedInstantaneous
    Price of serviceFree

    Instant payments

    These are European (SEPA) payments where the recipient's bank has joined the instant payment system.

    Payment amount: up to €100,000.

    Payments above €100,000 are executed as European payments.

    CurrenciesEUR
    Payment speedInstantaneous
    Price of serviceFree*Included in banking plan

    European (SEPA) payments

    A payment in euros where the banks of both the remitter and the beneficiary are part of SEPA.

    These payments can be made in European Economic Area (EEA) countries.

    CurrenciesEUR
    Payment speedBetween 3 hours and 1 working day
    Included in banking planFree*Price of service

    International payments

    MThese are any payments which are neither intrabank nor European (SEPA) payments.

    • Regular payments are forwarded on the settlement day following the day on which the payment order is received.
    • Expedited payments submitted to the bank up to 12:00 are forwarded on the day on which the payment order is received.
    • Express payments (EUR) submitted to the bank up to 14:00 are forwarded on the day on which the payment order is received.
    CurrenciesEUR, DKK, NOK, SEK
    According to payment typePayment speed
    Price of service According to price list

    How quickly are Coop Pank payments transferred?

    Wherever possible we execute payments as instant payments, which reach the recipient's account in seconds. If this isn't possible for technical reasons or the amount is more than €100,000, we execute the payment as a regular European (SEPA) payment. Settlements between banks in the SEPA region take place several times a day. In order for a payment to reach another bank on the same day, it needs to be made by 15:30 on a working day. Payments requiring additional checks may take longer to execute.

    Estimated times of receipt:

    Amount taken from client's accountMoney reaches recipient's account in another Estonian bank*
    Before 8:30After 11:00
    8:30-11:30After 13:30
    11:30-14:30After 16:00
    14:30-15:30After 17:30
    After 15:30After 8:45 the next working day

    * The time at which payments are received in other banks depends on the internal processes of the bank in question.

    A SEPA payment initiated on a weekend will reach the recipient after 8:45 the following Monday.

    Coop Pank is fully instant-payment capable, meaning we can receive payments sent to us as instant payments as well. If a payment forwarded to us by another bank wasn't sent as an instant payment, the amount might take a little longer to reach the recipient's account as a SEPA payment.

    Receipt times:

    Period during which payment was made in other bank*Money received by Coop Pank client
    Before 7:00After 9:30
    7:00-9:30After 11:30
    9:30-12:00After 15:30
    12:00-14:30After 16:30
    14:30-16:30After 18:30
    After 16:30After 9:30 the next working day

    * Times differ in respect of other banks. The times given here are estimates. Precise information can be obtained from the bank that initiated the payment.

    There may be exceptional cases where a payment is taking longer to arrive. This can happen as a result of the bank's control systems, technical issues, etc.

    A person working at a desk in a modern and spacious office. On the desk, there's a notebook, a laptop, and a calculator. The person is holding an invoice.

    Consolidated payments

    Coop Pank’s Gateway interface is the most convenient way of making all your consolidated payments, including salary, pension and social security payments. It allows you to forward the payment file directly from your business software to our Internet bank. You can also import the payment file manually.

    An imported consolidated payment file can contain several such payments at a time, and they can be confirmed by the bank all at once as well.

    Confidentiality is ensured when making a payment because the payroll payments are displayed as a lump sum on the account statement, and only those authorised to do so can view the details.

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    Importing and exporting payments

    • Payment importing is suitable for mass payments (including consolidated and salary payments)
    • Payments can be imported and exported in the Internet bank
    • We use ISO20022 XML for importing
    • If you have your own accounting software, you can use our Gateway interface
    • Take a look at the technical specifications
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    Confirming payments using biometrics

    You can repeatedly confirm up to 10 payments of max. €100 using biometric identification (fingerprint or facial recognition). Beyond 10 payments, you’ll need to use Mobile ID, Smart ID or your ID card’s PIN2 to confirm the payment. Thereafter you can perform another 10 payments using biometrics. This limit applies in all channels, including our Internet and mobile banks.

    Balancing service

    An automated service for managing corporate cash flows, which transfers the account balance to a specified account within the bank or outside the bank at the desired frequency.

    Advantages of the solution:

    • consolidation of group funds into one main account
    • possibility to move funds across borders
    • optimization of interest income
    • reduction of the need for additional financing
    • flexibility of settings
    • reduction of manual work with automation

    Contact your account manager for further information about the service.

    Business client payments – good to know

    • Additional information

      Terms and conditions of performing payment transactions

      Correspondent banks

      Countries subject to settlement restrictions

      Pice list

    Angelika Põldroos
    Angelika PõldroosBusiness Client Manager
    +372 664 0778
    angelika.poldroos@cooppank.ee
    Airi Truija
    Airi TruijaBusiness Client Manager
    +372 669 0908
    airi.truija@cooppank.ee
    Handreas Hallimäe
    Handreas HallimäeBusiness Client Manager
    +372 669 0993
    handreas.hallimae@cooppank.ee
    Ingrid Egorov
    Ingrid EgorovLarge Corporate Relationship Manager
    ingrid.egorov@cooppank.ee
    Jörgen Vikat
    Jörgen VikatBusiness Client Manager
    +372 669 0969
    jorgen.vikat@cooppank.ee
    Karl Kõrvek
    Karl KõrvekBusiness Client Manager
    +372 669 0973
    karl.korvek@cooppank.ee
    Maria Mutra
    Maria MutraLarge Corporate Relationship Manager
    +372 5552 0771
    maria.mutra@cooppank.ee
     Merilyn Heistonen
    Merilyn HeistonenBusiness Client Manager
    +372 669 0970
    merilyn.heistonen@cooppank.ee
    Monika Kinkar
    Monika KinkarLarge Corporate Relationship Manager
    +372 550 5446
    monika.kinkar@cooppank.ee
    Ruth Simpson
    Ruth SimpsonBusiness Client Manager
    +372 664 0727
    ruth.simpson@cooppank.ee
    • If you wish to recall a payment, submit a bank notice to this effect including the date on which the payment was executed, the recipient and the amount. A payment issued by the bank can only be recalled with the recipient’s consent. If they don’t grant it, the payment can’t be recalled. The fee for recalling a payment is €20 and requires the recipient’s consent. We recommend getting in touch with the recipient first and asking them to return the payment. If you’d rather instigate the recalling of the payment via the bank, confirm in your bank notice that you agree to pay the fee.

    • The transfer of payments between banks can take time. We suggest checking with the other bank whether they’ve issued the payment. It’s also a good idea to double-check the name and account number of the recipient. If they don’t match, the payment will be returned.

    • In view of Coop Bank’s risk appetite, as well as wide-ranging sanctions and legal requirements, the bank doesn’t perform transactions with the countries listed here. Those marked with an asterisk are countries with which no transactions can be performed.

    • Yes. In this case, all payments without reference numbers are revoked.

    • These can be generated for a company’s invoices using the reference number calculator on the Estonian Banking Association website.

    See all questions