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Customer Support

669 0966
Mon-Fri 08.30-19.00

klienditugi@cooppank.ee

Available 24/7 for blocking the card or Internet bank access: 669 0966

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Coop Pank AS, Maakri 30, 15014 Tallinn, Registry code: 10237832, SWIFT/BIC: EKRDEE22

You are on the website of the companies Coop Pank AS and Coop Liising AS that provide financial services and the insurance marketing company Coop Kindlustusmaakler AS. Before committing to an agreement read the terms and conditions of the respective service and, if necessary, consult an expert. By continuing to use the site, you are agreeing to the terms and conditions of website use.

    Collection of payments at the point of sale

    A man is paying with a Coop Pank card in a restaurant.

    In order for customers to be able to pay for purchases quickly and conveniently and that payments would reach your Coop Pank account without any hassle, we offer a card payment acceptance service in cooperation with our partner Nets Denmark A/S Estonia branch.

    Nets Denmark has long-term experience in the field and can offer competitive prices, payment terminals that come with a range of functions, and secure solutions you can trust.

    Regarding card payment acceptance service contract and technical questions, please contact Nets Denmark A/S customer support at +3726030033 or klienditugi@nets.eu

    The perfect payment terminal for your business

    Choose from a wide range of mobile and stationary payment terminals, with the option of integrating the terminal with your cash desk system.

    A complete overview of your transactions

    Transaction statistics and reports are available in the cutting-edge Nets MyPayments app.

    A person makes a contactless payment with a Coop Pank card. An Android phone is used as the payment terminal.

    Turn your smartphone into a payment terminal!

    • Now you can easily accept payments using your Android smartphone. Read more about the application requirements .
    • It's the perfect solution for a mechant who is constantly on the move.
    • No monthly fees, pay only when you use the application.
    A person making a payment at a hotel reception with a Coop Bank business debit card. The bank card also has a MasterCard logo.

    Special offer for new business operators – payment terminals free of charge for three months!

    • The company can make use of up to three payment terminals for three months free of charge

    • At the end of this period, the rental price given in the price list applies (according to the type of terminal)

    • If the company terminates its card payment servicing contract less than one year after entering into it, the first three months’ rental fees for the payment terminals must be paid retrospectively

    • For the purposes of this campaign, a start-up is defined as any company that was registered for the first time in the Commercial Register less than 6 months ago

    To obtain the discount, enter ‘ALUSTAV ETTEVÕTE’ in the ‘Other information’ field on the application form.

    Collection of payments at the point of sale - good to know

      • Your company’s card payment transactions must be received in a Coop Pank current account
      • The collection of payments at the point of sale is a service we provide to sole proprietors and legal entities registered in Estonia
      • The application works with a device running Android 12 or later.
      • NFC must be active.
      • Google services and access to location information must be active.
      • You will be able receive contactless payments.
      • The receipt can be sent via e-mail or QR-code.

    Valuable offers

    All offers
      Airi Truija
      Airi TruijaBusiness Client Manager
      +372 669 0908
      airi.truija@cooppank.ee
      Angelika Põldroos
      Angelika PõldroosBusiness Client Manager
      +372 664 0778
      angelika.poldroos@cooppank.ee
      Handreas Hallimäe
      Handreas HallimäeBusiness Client Manager
      +372 669 0993
      handreas.hallimae@cooppank.ee
      Ingrid Egorov
      Ingrid EgorovLarge Corporate Relationship Manager
      ingrid.egorov@cooppank.ee
      Jörgen Vikat
      Jörgen VikatBusiness Client Manager
      +372 669 0969
      jorgen.vikat@cooppank.ee
      Maria Mutra
      Maria MutraLarge Corporate Relationship Manager
      +372 5552 0771
      maria.mutra@cooppank.ee
       Merilyn Heistonen
      Merilyn HeistonenBusiness Client Manager
      +372 669 0970
      merilyn.heistonen@cooppank.ee
      Monika Kinkar
      Monika KinkarLarge Corporate Relationship Manager
      +372 550 5446
      monika.kinkar@cooppank.ee
      • Getting started couldn’t be easier! Apply online or at a branch. You’ll then be contacted by someone from the Nets Denmark A/S Estonia branch, who’ll go over the details (if needed) and draw up a price offer for you. Once you’ve entered into your agreement, the payment terminal will be prepped and delivered to you, with help and training being provided on its installation and use.

      • You can rent Ingenico or Verifone payment terminals, integrating them with a certified cash desk system if required. These terminals support magnetic stripe, chip and contactless payments. As the trader, you can choose the solution that best suits you, with a specialist providing support wherever needed. If you rent a terminal, you’re given training on how to use it and provided with a manual.

      • Payments accrue on working days as a net amount, which means that service fees have already been deducted from the card payment amount received in the bank account. If your company also rents a payment terminal, the fee for renting it is deducted once a month.

      • When submitting your application, choose the option to accept payments using a smart device. After signing the agreement, download the Nets EE SoftPOS app from the Google Play Store and refer to the user manual. Please note that the application is compatible with smart devices running Android 12 or above. Additionally, the device must have NFC enabled, and both Google and location services must be turned on.