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Customer Support

669 0966
Mon-Fri 08.30-19.00

klienditugi@cooppank.ee

Available 24/7 for blocking the card or Internet bank access: 669 0966

Coop Pank
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Coop Pank AS, Maakri 30, 15014 Tallinn, Registry code: 10237832, SWIFT/BIC: EKRDEE22

You are on the website of the companies Coop Pank AS and Coop Liising AS that provide financial services and the insurance marketing company Coop Kindlustusmaakler AS. Before committing to an agreement read the terms and conditions of the respective service and, if necessary, consult an expert. By continuing to use the site, you are agreeing to the terms and conditions of website use.

    Cash

    Cash register drawer containing various euro banknotes and coins. The banknotes are in denominations of 50, 20, 10, and 5 euros.

    Coop Pank has the biggest cash network in Estonia!

    Corporate clients can make cash deposits and withdrawals at Coop stores with their Coop Pank cards. It’s also possible to withdraw cash free of charge from any ATM in Estonia.

    If your cash turnover is modest, we recommend using our Coop Sula service or our branches. However, if you have a network of service points and significant cash turnover, it’s best to use one of the professional cash transportation services offered by our partners.

    A customer paying at a Coop store checkout with a Coop Bank card.

    Coop Sula

    You can conclude cash transactions with a Coop Pank card at 320 Coop stores throughout Estonia.

    A cash transaction at a store is much more convenient – the service can also be used at the end of the working day until the stores are open.

    If you use the Corporate Plan, you can make free deposits of up to €4000 per month and the maximum amount that can be deposited per month is €10 000.

    You can take out up to € 1000 at a time. In the Apartment Building Plan, cash withdrawal is up to € 500 per month free of charge.

    Paying cash in and out at bank branches

    Cash can be paid in and paid out at six of our branches around the country.

    Paying in up to €3000 per day is free of charge.

    Amounts of €10,000 or more to be paid out at a branch need to be reserved in advance by calling 669 0966.

    Cash services are offered at the following branches:

    • Magistrali kontor Tallinnas
    • Rakvere
    • Narva
    • Tartu City Centre
    • Võru
    • Pärnu
    A client visiting a Coop Bank branch and being assisted by a teller.
    A person is counting money with a money counting machine. There are banknotes of different denominations on the table.

    Cash transportation – quick, safe and professional

    Let professionals take charge of ensuring that your company’s cash reaches the right place both quickly and safely.

    Coop Pank business clients’ cash transportation needs are taken care of by Hansab AS and Brinks Estonia OÜ, both of which offer their services nationwide.

    There are cash processing centres in Tallinn and Tartu and the service is available seven days a week. Feel free to contact both of our partners to find the cash-processing solution that best suits you.

    • Hansab
    • Brinks

    Cash - good to know

    • Money received from the clients is counted, its accuracy verified and transferred onto client's account. In case if the amount indicated on the delivery note by the client does not match the cashier's note, an excess or deficit statement, which will be sent to the client by e-mail, will be formalized accordingly. When ordering exchange money, cash processing involves the collection of money and packaging in the security package.

      • Cash is transported from client points to the cash processing centres, where it is counted and checked, inspected and transferred into the client’s account.
      • The place of departure for the transport money, or client point, is located in Estonia.
      • The place of delivery for the transport money is the client’s account at Coop Pank.
      • The service is provided on all days of the week (during service hours agreed previously).
      • The cash in the shipment is counted and checked, and banknotes are inspected for being genuine.
      • Funds are transferred into the client’s bank account by 5 p.m. on the banking day following the transport of money (In case of Hansab AS on the day of money transfer).
      • Transport of funds debited against the client’s account to a client point (e.g. shops wishing to receive the right quantity of money for change to start the following day).
      • The place of departure for the transport money is the client’s account at Coop Pank.
      • The place of delivery for the shipment of money is the client point specified in the order (transport provided within Estonia).
      • The service is provided based on the client’s order on each occasion. An order for the transport of money has to be submitted by 4 p.m. (By 3 p.m. in the case of Hansab AS) at the latest one banking day before the completion of the order. The client ensures that the equivalent of the amount of money ordered is available in their settlement account at the time of the submission of the order.
      • A money transport order is completed at the same time as the vehicular removal of money (if the client has also ordered the relevant service from Brink’s Estonia) or at a time agreed previously.
      • The client has the option of ordering money as banknotes in sets of 100 and coins in coin wrappers.
    Angelika Põldroos
    Angelika PõldroosBusiness Client Manager
    +372 664 0778
    angelika.poldroos@cooppank.ee
    Airi Truija
    Airi TruijaBusiness Client Manager
    +372 669 0908
    airi.truija@cooppank.ee
    Handreas Hallimäe
    Handreas HallimäeBusiness Client Manager
    +372 669 0993
    handreas.hallimae@cooppank.ee
    Ingrid Egorov
    Ingrid EgorovLarge Corporate Relationship Manager
    ingrid.egorov@cooppank.ee
    Jörgen Vikat
    Jörgen VikatBusiness Client Manager
    +372 669 0969
    jorgen.vikat@cooppank.ee
    Karl Kõrvek
    Karl KõrvekBusiness Client Manager
    +372 669 0973
    karl.korvek@cooppank.ee
    Maria Mutra
    Maria MutraLarge Corporate Relationship Manager
    +372 5552 0771
    maria.mutra@cooppank.ee
    Merilyn Heistonen
    Merilyn HeistonenBusiness Client Manager
    +372 669 0970
    merilyn.heistonen@cooppank.ee
    Monika Kinkar
    Monika KinkarLarge Corporate Relationship Manager
    +372 550 5446
    monika.kinkar@cooppank.ee
    Ruth Simpson
    Ruth SimpsonBusiness Client Manager
    +372 664 0727
    ruth.simpson@cooppank.ee

    • No, a cash deposit is always a separate transaction and cannot be made together with a purchase. If you also want to make a purchase, the store employee will perform 2 different transactions - cash deposit and purchase of goods.

    • The minimum limit of a single cash deposit transaction is €5. A cash deposit up to €4000 is free of charge in the Corporate Plan. A client can deposit up to €1000 per day and up to €10 000 per month.

    • You won’t be able to conclude the transaction. You can check the deposit of your cash deposits via the Internet or Mobile Banks.

    • Immediately, so you can start using it straight away.

    • The person serving you will always count the cash being deposited in full view. The amount can also be seen on the card terminal screen, so make sure you check it before confirming the transaction with your PIN. The person serving you cannot see the balance of your account.

    See all questions