Dear customer! There is an increase in SMS fraud with fraudsters trying to gain access to the bank accounts of clients. If in doubt, do not open web addresses sent by the SMS. Read more here.

 

Dear customer! Due to the public holiday, our branches will be closed and customer support unavailable on 1 May. Payments will also be affected, so we ask all clients to take this into account. Read more here.

Menu

Our debit card also serves as an Alexela client card

There are benefits to being an Alexela customer, since the Alexela loyalty programme earns you discounts on all types of energy!

Join the programme in our mobile or Internet bank, and every time you pay with your Coop Pank card all of the loyalty programme discounts will automatically apply to you. And you can leave your card at home as well, because you can prove your customer status with the help of your Wallet when paying with a smart device.

Together we’re creating a truly Estonian community!

What benefits are there to making my Coop Pank card an Alexela client card as well?

- You’ll earn digital stamps (i.e. Alexela money) with every purchase

- You’ll enjoy permanent discounts on fuel prices

- You’ll always get 15% off hot food, coffee and pastries

- You’ll get personalised offers and discounts

See more

Link your card to obtain these benefits!

Linking your card in the mobile app
  1. Open the Coop Pank app.
  2. Click on ‘Cards’ and then ‘Partners’.
  3. Review the terms and conditions of the Alexela loyalty programme and then join the programme.
  4. We’ll pass the necessary details on to Alexela.
  5. To obtain the discounts, simply pay at Alexela using your Coop Pank card. The discounts also apply when paying with Apple Pay or Google Pay.
Linking your card In the Internet bank
  1. Log in to our Internet bank.
  2. Click on ‘My bank’ and then ‘Partner offers’.
  3. Review the terms and conditions of the Alexela loyalty programme and then join the programme.
  4. We’ll pass the necessary details on to Alexela.
  5. To obtain the discounts, simply pay at Alexela using your Coop Pank card. The discounts also apply when paying with Apple Pay or Google Pay.

Thereafter, we’ll make sure your discounts continue to apply if you order a new card or replace your existing one. As such, you no longer need to carry your card with you, because the discounts can be registered when paying via your Wallet with a smartphone or smart watch.

Further information

What do I stand to gain from joining the My Alexela loyalty programme?

When registering as a My Alexela client, you immediately get a base-rate discount of 3 cents per litre on the price of fuel. Once you’ve earned five digital stamps, that rate goes up to 5 cents per litre. The advertised campaign prices apply to the campaigns.

In addition to permanent discounts on fuel, you also earn digital stamps (i.e. Alexela money) with every purchase. You can use these to pay for any Alexela products or services. For example, the bonuses you earn from fuel can be used to pay your electricity and/or gas bills or to buy whatever you want from Alexela cafés & stores. You can also exchange your digital stamps for a free hot dog or coffee, and you get a permanent discount of 15% on hot food, pastries and hot drinks in Alexela’s cafés & stores.

How many digital stamps do I need to get a free coffee or hot dog?

You can get a free coffee or hot dog at any Alexela café & store for 20 digital stamps.

You’ll need to present your ID card to do this. Inform the person serving you that you want to use your digital stamps to get the free coffee or hot dog and show them your ID card at the register.

How do I earn digital stamps?

You earn digital stamps on every purchase. For every 10 litres (and kg) of fuel you buy, every 10-euro purchase you make in an Alexela café & store and every 10 euros paid for trailer rental, you earn 1 digital stamp. Plus, if you have a gas and/or electricity contract with Alexela, or a home charger contract for an electric car for personal use, you’ll be gifted 5 digital stamps every month. Purchase amounts are added together.

Are there other offers as well, like on your birthday?

Of course! My Alexela clients get a discount of 7 cents per litre on fuel for five days before and five days after their birthday.

Is there somewhere I can see how much I’ve saved and earned back during the month or over the year by being part of the My Alexela programme?

Yes! You can use our calculator to work out what benefits the programme has brought you. You’ll find it online here.

How can I use my digital stamps to plant trees as part of the community programme?

You can exchange your digital stamps for trees in the programme using the Alexela app or self-service site. Simply click on ‘Community’ and then ‘Transfer stamps to community programme’. In order to do this you’ll need to have earned at least 25 digital stamps, which equate to 10 new trees planted in Estonia’s forests.

How long are the digital stamps valid for?

Digital stamps collected during one calendar year are valid until 31 January the following calendar year.

If I have a gas or electricity contract with Alexela, do I get any extra benefits?

Yes! You’ll be gifted with five bonus digital stamps each month. This means, for example, that in just four months you’ll have amassed enough stamps from your contract to get a free coffee or hot dog.

Where can I check how many digital stamps (i.e. how much Alexela money) I’ve earned?

You’ll find this information in the Alexela app or on the self-service site.

Are the My Alexela loyalty programme discounts added on top of campaign discounts?

No. Other discounts aren’t added to campaign discounts.

Which Coop Pank cards can be linked to the Alexela loyalty programme?

Any private-client debit or credit card. The cardholder needs to be at least 16 years old to join the programme.

I’ve already joined Alexela but I got a new bank card, so do I need to sign up again?

No. Once you’ve joined the programme, we’ll make sure all your new cards stay linked to it.